Client Care Representative - St Vincents
Darlinghurst, Australia
We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional working across our hearing clinics in Ballina and Lismore, New South Wales.
Position – Permanent, full-time, Monday-Friday, 9:00 am – 5:00 pm.
Who are we?
Neurosensory is a complete hearing health care company with 24 clinics across Queensland, New South Wales, Victoria and Tasmania.
We provide advanced diagnostic services and bespoke hearing solutions, enriching people's lives by improving how they interact with the world.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, operating in over 100 countries.
Our passionate employees know they contribute to something greater than themselves – creating lives without limitation through the sense of hearing.
What will you be doing?
Managing the appointment schedule for audiologists, including setting and rescheduling appointments for clients.
Greeting clients at the clinic and updating client records.
Assisting with client and doctor enquiries.
Answering clinic phone calls and emails.
Providing basic troubleshooting and servicing for hearing devices.
Accurate billing of appointments.
Other general office duties.
What do you need to be successful in this role?
A passion for delivering an amazing client experience.
Excellent verbal and written communication skills and patience.
Demonstrated experience working within a team environment.
Strong judgement and advanced administrative skills.
Excellent problem-solving skills.
Willingness to travel between our Ballina and Lismore clinics, including providing sick leave and annual leave coverage across both locations as required.
Why work with us?
Competitive remuneration package.
Salary packaging options.
Paid parental leave.
Generous employee discounts on Sonova products for you and your family.
Ongoing training and support to help you grow and excel in your career.
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
Online Wellbeing Centre & Employee Assistance Program (EAP).
Access to the LinkedIn Learning Platform.
A values-driven and people-centred culture.
Belonging to a dynamic and supportive team at the forefront of innovation in the hearing industry.
Working in a genuinely rewarding role with purpose and meaning.
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you
Equal Opportunity Employment
We team up.
We grow talent.
We collaborate with people from diverse backgrounds to win with the best team in the marketplace.
We guarantee every person equal treatment in relation to employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability or any other legally protected status.
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