Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

It support engineer

Melbourne
Metcash
Support Engineer
Posted: 17 August
Offer description

Metcash Port Melbourne, Victoria, Australia


Join or sign in to find your next job

Join to apply for the IT Support Engineer role at Metcash

Metcash Port Melbourne, Victoria, Australia

Join to apply for the IT Support Engineer role at Metcash

Get AI-powered advice on this job and more exclusive features.

Joining the Metcash Family
At Metcash, you're

Joining the Metcash Family
At Metcash, you're part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means your part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you'll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
About The Opportunity
We are on the lookout for an IT Support Engineer based in Port Melbourne on full time permanent basis.
This role works on a shift pattern with start times rotating between 7.00am and 10.00am. The weekend on call shifts are also rotated among the team.
The primary purpose of the IT Support Engineer role is to maintain Total Tools IT Infrastructure and systems provide level 1 and 2 support from basic helpdesk resolution and service delivery to tier 2 technical support. This role will support Store and Corporate staff with online, phone and face to face support, covering Network/Microsoft/Laptop and devices/ERP Pronto and general IT assistance.
In this Role

* Level 1 and 2 support of Microsoft systems including account creation, basic security and access.
* General IT support for ERP and corporate systems assisting users where necessary.
* Provisioning of equipment, setup and deploying for users to support them in their duties
* Participate in broader, system related business projects. Develop and report on the status of project resources/deliverable, system performance reviews and post implementation audits
* Build strong relationships with users, IT staff, and management to determine and resolve issues associated with system and network implementation
* Champion customer service and ensure a customer first approach.
* Participate as necessary on the strategic enablement of IT and Digital systems and participate as required.
* Ensure all calls are logged and processed using corporate helpdesk systems.
You're Likely a Match If
* Strong problem-solving skills
* Experience of the Microsoft environment
* Inquisitive and willing to be challenged
* Strong Relationship Management skills
* Moderate network troubleshooting ability
* Microsoft 365 Environment
* Basic networking and monitoring
* Equipment provisioning, setup and deployment
* Pronto ERP experience will be advantageous
* Customer service experience
Life at Metcash
Enjoy a 5th week of annual leave every year after your first year.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Experience a supportive and flexible work environment. We are a Flex Ready accredited workplace
Thrive where work and family truly co-exist. We are an accredited Family Friendly Workplace.
Proudly awarded "Bronze Employer for LGBTQ Inclusion".
A neutral gender pay gap of under 5% as published by WGEA 2023- 2024
Gold accreditation by Mental Health Australia.
Great team member discounts and perks.
About Us
Metcash is Australia's leading wholesale distribution company, with sales of $19.5 billion in FY25. We're also an ASX top 125 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the 'Best Store in Their Town' by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.
Join us and be part of something bigger


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

Wholesale

Referrals increase your chances of interviewing at Metcash by 2x

Get notified about new Information Technology Support Engineer jobs in Port Melbourne, Victoria, Australia .

Hawthorn, Victoria, Australia A$70,000.00-A$80,000.00 1 week ago

Richmond, Victoria, Australia 19 hours ago

Melbourne, Victoria, Australia A$80,000.00-A$90,000.00 4 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Keysborough, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia A$70,000.00-A$75,000.00 15 hours ago

Ringwood North, Victoria, Australia 2 days ago

Box Hill, Victoria, Australia 1 month ago


Desktop/Network/Firewall/EUC Onsite IT Support

Point Cook, Victoria, Australia 1 month ago

Hawthorn East, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 14 hours ago

Melbourne, Victoria, Australia 14 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
Support engineer
Melbourne
Pulselive
Support Engineer
Similar job
Information technology support engineer
Melbourne
Adecco
Support Engineer
Similar job
It support engineer - hardware and software specialist
Melbourne
beBeeTechnicalSupport
Support Engineer
Similar jobs
IT and Tech jobs in Melbourne
jobs Melbourne
jobs Victoria
Home > Jobs > IT and Tech jobs > Support Engineer jobs > Support Engineer jobs in Melbourne > IT Support Engineer

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save