Clinical Safety and Patient Experience Manager
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Remuneration: $127150 - $144444 + Super
Hours Per Week: 38
Location: Broken Hill Hospital
Our Role
* To provide high-level support to the Director Clinical Governance and Patient Safety & Clinical Quality Manager, managers and staff, to promote a positive safety and quality culture in which patient safety and governance systems, patient safety and quality experience, clinical risk management, and consumer involvement are integral parts of core business.
* This role works collaboratively with FWLHD facility and service managers, staff and consumers, identifying opportunities to review and improve patient safety, patient centredness, and outcomes.
* It involves capacity building, monitoring for performance, incident and complaints management, dissemination of relevant information, preparation of relevant documents and reports.
About You
* You must be a current Registered Practitioner or have tertiary qualifications in Allied Health with registration/relevant eligibility for association membership, with at least 3 years postgraduate experience and appropriate post-graduate qualifications (or willingness to complete qualifications within three years of commencement).
* Demonstrated experience in leadership roles with responsibility for organisational and/or clinical performance and the ability to influence the development of a culture that is open to critical reflection and change.
* Demonstrated experience and understanding in quality, patient safety, clinical risk management within the healthcare environment, including the application and evaluation of patient safety programs, incident investigation and/or clinical risk identification tools.
* Demonstrated excellent interpersonal skills, including negotiation and liaison with well-developed written and oral communication skills to identify and mediate conflict and maintain effective and collaborative relationships with a range of multidisciplinary stakeholders, including senior managers, clinical staff, and consumers.
* Demonstrated knowledge of the principles and practice of Patient Safety, Incident Management, Improvement Science/quality improvement methodologies, clinical risk management, and experience in incident investigations e.g. Clinical Incident Reviews.
* Proven ability to function effectively as part of the senior management team and to work collaboratively with other professionals to promote a positive workplace culture.
* Demonstrated ability to work with minimal direct supervision, plan and manage personal workload, multiple projects concurrently, with competing deadlines across the unit, organisation and MOH and the ability to prioritise accordingly.
Selection Criteria
* Please ensure you address the selection criteria in your application as thoroughly as possible.
Further Information
We value diversity and are committed to creating an inclusive environment for all our employees, Aboriginal and Torres Strait Islander people, people with disability and people from the LGBTQI+ community are encouraged to apply.