Overview
Perth Healthcare and Support Enterprise – Bunbury WA
Full time
The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, implementing strategies to access supports and services including funded supports, community, mainstream and informal, and develops their capacity over time to coordinate and manage their own supports.
The Support Coordinator is responsible for ensuring that all reporting and administrative requirements meet service and support requirements and are delivered in line with Perth Health Care and Support Enterprise (PHASE) policy and procedures, relevant legislation and NDIS Practise Standards.
Code of Conduct, Occupational Health and Safety, Ethics and Compliance, Leadership and Teamwork, Sector and Organisation Purpose and Values, Personal Qualities and Values, and Key Tasks/Duties & Responsibilities outline the expectations for conduct, safety, performance and collaboration within the role.
Responsibilities
* Effectively communicate and maintain relationships with the NDIA.
* Action referrals in a timely manner.
* Support the NDIS participant to:
o Assess mainstream, community, informal and provider options.
o Select preferred options or providers.
o Negotiate services to be provided and their prices.
o Develop service agreements and create service bookings with preferred providers.
o Arrange for assessments required to determine the nature and type of funding (e.g. assessment to determine the type of complex home modifications).
o Determine the budget for each support type and advise relevant plan managers of the breakdown of funds.
o Liaise with plan managers to establish appropriate claim categories and allocate funds accurately.
o Link to mainstream or community services (housing, education, transport, health).
* Strengthen and enhance participants' capacity to coordinate supports, self-direct and manage supports, and participate in the community by:
o Resolving problems or issues that arise.
o Helping participants understand responsibilities under service agreements.
o Assisting to change or end a service agreement.
* Be the key contact for service issues, complaints, major changes and plan reviews.
* Assist participants to prepare for their plan review by supporting them to:
o Assess whether goals were achieved and value for money was obtained.
o Identify solutions to problems experienced in implementing the plan.
o Consider new goals and actions related to housing options and life transition planning.
* Maintain confidentiality of customers, their families/carers and the organisation.
* Enable effective networking internally and externally to assist individuals achieve their desired personal outcomes.
* Manage any perceived or real conflict of interest in accordance with the NDIA's Terms of Business.
* Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency as per participants' plan.
* Enhance PHASE's practice and reputation through continuous improvement, business development and innovation.
* Participate in NDIS Audit Process.
Qualifications
* Relevant tertiary qualifications in Disability, Individual Support, Community Services, or substantial demonstrated experience relevant to the work required.
* NDIS Workers Screening
* NDIS Workers Orientation Module
* WWC (Working with Children Check)
* Current Drivers Licence
* Attained prior experience in the relevant industry and on-the-job training as required
Experience/ Knowledge
* Previous experience/ knowledge in the disability sector or a related sector.
* Ability to understand the NDIS Price Guide and budget flexibility, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system.
* Working knowledge of databases, software and MS Office suite.
* Positive communication and interpersonal skills with participants, families/guardians/carers, advocates and other stakeholders.
* Effective time management and problem-solving skills.
* Knowledge of issues experienced by people living with disabilities, including ATSI and CALD perspectives.
* Capacity to maintain effective working relationships with key stakeholders and participate in community networks.
* Solid financial management capability (billable hours, P&L, budgets).
Key Performance Indicators (KPIs)
KPIs are SMART goals identified in the PDR to be specific to the individual team and position in a specified point in time.
Ethics, Code of Conduct and Safety
* Adhere to organisational Code of Conduct and the NDIS Code of Conduct.
* Comply with Workplace Health and Safety legislation and regulations; follow the organisation's Health and Safety handbook.
Performance Review
Performance reviews will be conducted using the organisation's Performance Management Process.
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