At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.
The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests.
Day To Day Responsibilities
* Investigate, troubleshoot, and resolve incidents and services requests for Networking and Network Security infrastructure and other related technologies.
* Build, Manage and maintain secure connectivity solutions including LAN/MAN/WAN, Enterprise Wireless, SD WAN, Access Control, VPNs, firewalls, cloud gateways and Datacentre environments.
* Perform system administration and maintenance of connectivity platforms and network security infrastructure.
* Implement and manage security protocols, vulnerability assessments, and continuous monitoring across all connectivity services.
* Build effective working relationships both internally and externally
* Technically support and develop your team colleagues and provide technical leadership for escalation and timely resolution.
* Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
* Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer's network
About you
* 7+ years' experience in Networking and Network Security roles within large enterprise environments.
* Good analytical and problem-solving skills, able to leverage your experience and knowledge across a broad array of tools to solve complex problems.
* Deep expertise in managing and operating next-generation firewalls and secure networking solutions.
* Palo Alto Firewalls – Experience implementing, managing, supporting and maintaining - Active PCNSE certification is desirable
* Cisco Enterprise Networking (Route/Switch/SDWAN/Wireless/ISE/DNA) – Experience implementing, managing, supporting and maintaining - CCNP is desirable.
* SASE/SSE Platforms such as Palo Alto Prisma Access with Global Protect
* Solid scripting experience (PowerShell, Python, Ansible) to support automation and integration.
Nice to haves
Experience designing, implementing, supporting and maintaining:
* Experience with ServiceNow ITSM
* ITIL Foundation qualifications and suitable vendor certifications preferred
* Network Monitoring solutions, ie ThousandEyes, Logicmonitor.
* Experience with Vulnerability platforms, ie Tenable.
How you will make an impact
* Engage with customers to solve their most challenging cyber security problems, protect their future, and empower them to thrive in an uncertain world
* Deliver high-quality outcomes for CyberCX customers ensuring customer needs are met.