Company Description
Coates has been supplying high-quality equipment and solutions across industries such as construction, engineering, infrastructure, mining, utilities, energy, manufacturing, and major events since 1885. As Australia's leading equipment hire company, Coates offers more than general equipment rental, providing integrated solutions including temporary works engineering, industrial maintenance, power and HVAC, traffic management, and portable solutions. The company's general hire and specialist services are designed to work together to deliver end-to-end support that keeps customer projects safe, efficient, and on schedule. Coates fosters a culture focused on safety, reliability, and customer service, supporting team members with the tools and systems they need to succeed.
Role Description
This is a full-time, on-site Branch Manager role based in Darwin, NT. The Branch Manager oversees daily branch operations, including managing equipment hire processes, coordinating logistics, and ensuring that all rentals and services are delivered on time and to quality standards. This role leads and develops a diverse team, sets clear expectations, manages rosters, and supports performance, coaching, and training. The Branch Manager is responsible for building and maintaining strong customer relationships, responding to enquiries, preparing quotations, and resolving operational issues promptly. The role also involves managing branch financial performance, including budgets, cost control, and profitability, while ensuring compliance with safety, quality, and company policies.
Qualifications
* Proven experience in branch, operations, or site management, ideally within equipment hire, construction, logistics, or a related industrial environment.
* Strong leadership and people management skills, including the ability to coach, mentor, and motivate a diverse team.
* Customer service and relationship management skills, with the ability to understand customer needs and provide practical, timely solutions.
* Operational planning and organizational skills, including scheduling, resource allocation, and workflow coordination.
* Business and financial acumen, including experience with budgeting, cost management, and performance reporting.
* Commitment to work health and safety, with experience implementing and maintaining safe work practices and compliance standards.
* Proficiency with business and rental management systems, MS Office, and basic data entry and reporting tools.
* Excellent verbal and written communication skills, including the ability to collaborate across teams and engage with customers and suppliers.
* Valid driver's license; forklift, machinery, or relevant industry tickets are advantageous.
* Formal qualifications in business, management, operations, or a related field are beneficial but not mandatory, depending on experience.
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