Job Role Description: Front Shop Assistant
RapidClean Geelong
Position Overview
The Front Shop Assistant at RapidClean Geelong plays a crucial role in delivering outstanding customer service in a busy, fast-paced retail environment. This position requires a proactive individual who is both efficient and personable, ensuring every customer is greeted with a warm, welcoming attitude and assisted promptly.
Key Responsibilities
* Greet customers and visitors in a friendly and professional manner.
* Handle incoming phone calls, respond to enquiries, and provide information about products and services.
* Process orders efficiently and accurately, both in-person and over the phone.
* Assist customers with product selection and offer knowledgeable advice.
* Maintain a clean and organised front shop area at all times.
* Support the team in other daily operational tasks as required.
Essential Skills & Qualities
* Outstanding Communication Skills: Ability to communicate clearly and effectively with customers, team members, and suppliers.
* Efficiency & Speed: Capable of working quickly without compromising accuracy, especially during busy periods.
* Welcoming Attitude: Friendly, approachable, and able to create a positive customer experience.
* Problem-Solving: Handle enquiries and issues with patience and professionalism.
* Teamwork: Willingness to collaborate and support colleagues whenever needed.
* Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
* Attention to Detail: Ensure orders and enquiries are processed accurately and promptly.
Desired Experience
* Previous experience in retail, customer service, or front shop roles preferred.
* Experience handling phone calls and processing orders is highly regarded.
* Familiarity with cleaning products and supplies is advantageous but not essential; training will be provided.
How to Apply
* To apply for the Front Shop Assistant position, please submit your CV and a brief cover letter outlining your suitability for the role to