ICT Configuration Officer
Clerk Grade: 5/6
Salary Range: $99,938 – $110,271 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Parramatta – Hybrid opportunity. In‐office requirement 2–3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‐class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
What you will do
* Maintain accurate records of software and infrastructure configuration items in the configuration management database throughout their lifecycle.
* Detect and rectify configuration‐related issues and discrepancies to maintain the integrity, stability and reliability of systems.
* Work closely with service providers to understand changes, updates and requirements, ensuring seamless integration of the configuration management system.
* Actively support audits and reviews to validate compliance and drive configuration management improvements.
* Develop reporting and analytical outputs to support configuration management functions and enable informed decisions.
* Contribute to testing efforts to validate the stability and availability of the configuration management database after major releases.
* Undertake administrative tasks associated with software licence procurement and management.
About You
* Understanding of the CMDB (Configuration Management Database) within an infrastructure environment, including the lifecycle and inter‐relationships for managed assets.
* Understanding of ServiceNow or any other ITSM tool.
* Strong communication skills, with the ability to clearly convey instructions to a variety of stakeholders.
* Ability to analyse data sets and identify inconsistencies or gaps.
* Proficient in Microsoft Excel, PowerPoint and the broader Microsoft Office suite.
* Foundational knowledge of infrastructure, operating systems and cloud computing platforms is ideal.
* ServiceNow certifications (e.g. CMDB Fundamentals) and/or ITIL certifications are desirable.
Closing Date: Monday 4 May 2026 at 9:59am
#J-18808-Ljbffr