Leisure Centre Management Position
About The Role
The Assistant Centre Manager is responsible for ensuring the smooth operation of a leisure centre in accordance with operational practices, contractual requirements, quality systems, legislative regulations, and industry guidelines.
This role requires a customer-centric approach to the provision of programs and services while establishing and maintaining strong relationships with key stakeholders.
The successful candidate will work collaboratively with the Centre Manager to develop and manage our customer journey, ensuring growth, retention, and profitability through the development of channel strategies.
This position also involves overseeing OHS processes and management systems provided by the company and legislative regulatory requirements.
The ideal candidate will demonstrate exceptional leadership qualities, a high level of integrity, and commitment to their team members and the local community.
Key Responsibilities
* Ensuring that the site staff are operating effectively to deliver a safe, patron-friendly site always open for use.
* Management of sales, retention, guest experience, customer service, and health and fitness.
* Ensuring that patron feedback is acted upon and reducing any negative perception communicated by patrons regarding site operations.
* Ensuring that the physical appearance of the site is faultless and maintained to high safety standards, aiming for a model site with zero injuries.
* Adhering to OH&S processes and management systems provided by the company and legislative regulatory standards.
* Assisting and supporting the Centre Manager in growing the membership base at the centre by generating leads while providing professional service to both existing and prospective members.
Essential Qualifications
* Management experience.
* Financial management experience, particularly around sales, growth, and retention of memberships.
* A strong background in Learn to Swim programming.
* Experience in member sales and retention, and understanding a centre's operation.
* HR management experience.
* Working with Children (or equivalent).
* National Police Check.
* Current First Aid Certificate (Level 2).
* Current CPR Certificate.
Desirable Qualifications
* At least 3 years' experience in assisting/managing and operating a facility in the leisure or other comparable service-related industry.
* Aquatics industry experience.