SOC Support Engineer, AWS SOC Security Support Engineer
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Description
The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT systems, providing technical support and security response for logical services and physical data center systems to support AWS security, customers, and partners.
The ideal candidate will have knowledge of security principles and practical experience applying security best practices. They should have a proven record in areas such as emergent/military/network operation centers, logical security, or technical customer support. Excellent communication skills, multitasking ability, good judgment, critical thinking, and a technical background in troubleshooting OS and web application security issues are essential. Proactivity, adaptability, professionalism, and high standards are expected.
This role requires shift work in a 24/7/365 operation, including days, nights, weekends, and holidays, with flexibility outside normal hours.
Key responsibilities
* Manage security findings, research mitigations, and analyze vulnerabilities to remediate root causes.
* Handle high-security events, communicate risks, and escalate issues for mitigation.
* Assess security risks, escalate appropriately, and develop solutions for security issues.
* Generate reports, briefs, and white papers on security and operational improvements.
* Collaborate with security and service teams to address security findings and risks.
* Translate security mitigation plans into actionable tasks with stakeholders.
* Manage communications, trouble tickets, chats, and provide technical support.
* Troubleshoot IT systems, including Windows/Linux, and perform scripting and automation.
Qualifications
Basic:
* 2+ years of security experience
* Experience in incident response/management
* Technical degree or 4+ years professional/technical experience
* Experience with Unix/Linux/Windows OS troubleshooting and scripting
* Flexibility to work nights, weekends, and holidays
Preferred:
* Experience with AWS Cloud environments
* Knowledge of Shell/Bash/Python
* Experience with systems, networks, and OS architecture
* Experience with Physical Access Control Systems (PACS)
Additional Information
Amazon values diverse experiences and encourages all qualified candidates to apply. We foster an inclusive culture with ongoing DEI initiatives, training, and flexible work arrangements to support work-life balance. We are committed to security excellence and customer trust.
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