12 month contract with Potential extension, ASAP start
Monday to Friday 7:00am to 6:00pm
1st and 2nd level technical support
Our client in Milton, Brisbane is currently seeking an L2 IT Support Technician. As a L2 IT support technicians you will responsible for troubleshooting and resolving technical issues that are beyond the scope of an L1 technician, such as software and hardware issues, network and server problems, and more complex user issues. You will be also responsible to provide support and guidance to L1 technicians and work closely with other members of the IT team to identify and resolve technical problems.
Key accountabilities include:
Functioning as a Level 2 IT Technical Support Officer, supporting staff and sites with any IT issues
Monitoring, operating, managing IT issues/requests using a ticking system
Troubleshooting & restoring service to user devices and IT infrastructure equipment (e.g. audio, communication and video conferencing)
Review and update documentation within the technical documentation repository
Asset/spares management and coordination
Liase and submit request to third parties to arrange and coordinate field engineer activities
Review and consolidate the completed installation documentation (UAT/photos) submitted from field engineers
Provide reporting as required
Required Skills and Experience:
Minimum of 2 years' experience in an IT L2 Deskside support role
University degree or equivalent in the field of computer science, information technology, electronics/communications or computer engineering
Excellent written and verbal communication skills
Medium level of Networking skills and background knowledge
Medium level of Windows Server / AD Administration skills
Medium level of IT Infrastructure General knowledge
High level of Operating Systems Support experience
High level of Application installation and troubleshooting experience
High level of Mobile device support experience
High level of PC Hardware support experience including Laptops, Desktop, Monitors, Video and Audio conferencing equipment, Printers and other on-premise equipment
High level of customer service skills both remote and face to face
Medium level of Co-ordination skills