Operations Manager ️ WOW Recruitment are seeking a driven and motivated Operations Manager to join a growing business based in Hunters Hill. Leading a team of 5 technicians, this is an exciting, hands-on role within the pool industry, ideal for a capable all-rounder who thrives on keeping operations running smoothly, liaising with clients, and providing exceptional face to face customer service and guidance. What’s in it for you? ✅ Join a business that’s gone from strength to strength and is entering an exciting new phase of growth Be part of the launch of a brand new shopfront in a community focused location in Hunter's Hill Work with driven and motivated leaders who value initiative and collaboration Step into a role where your ideas are valued and your work makes a real difference Enjoy ownership of your role with flexibility in how you manage your day to day priorities – shape it, own it, and influence how the business operates Have a real impact on the success and future of the business Be rewarded for your hard work with a role that blends leadership, customer interaction, and operational excellence Join a close-knit, respectful team where your voice matters and your efforts are recognised Led by motivated and values-driven owners who believe in empowering their team The team will support your growth – there's plenty of scope to grow with the business You Will Be: Be the heart of our daily operations – your leadership will directly impact their customers, teams and their success Strategically allocating jobs based on technician skillsets and location Handling customer communications via phone, email, and in person ️ Greeting customers and managing counter sales – including upselling pool products and services and signing up new customers for ongoing maintenance services Managing and coordinating daily job schedules for five technicians - leveraging their systems such as Google Calendar and Pool Tracker (full training provided - desirable but not essential) Using Xero for invoicing and basic operational tracking Supporting backend operations ⚙️ Identifying workflow improvements and contributing to overall business efficiency Assisting with proposals, liaising with real estate agents and tender opportunities You Are: A warm, confident communicator who enjoys building strong relationships with customers and colleagues Experienced in operational coordination, scheduling, or similar roles Adaptable and able to remain calm under pressure, able to be flexible Tech-savvy and familiar with platforms like Xero, Google Calendar, and CRM tools A people-oriented leader – supportive, approachable, and solutions-focused ️ Highly organised and able to juggle a busy day to day workload Commercially minded and always looking for opportunities to improve service or efficiency A team player who values a positive, collaborative workplace culture Hours Monday to friday (7.30am-5pm) Saturday (8.30am-2.30pm) If this sounds like the role for you pelase contact Caitlin - Caitlin@wowrecruitment.com.au // 02 8320 0683