THE TRUSTEE FOR PARLIAMENT SQUARE HOTEL TRUST – Hobart TAS
Job Type: Permanent position | Full time position
Job Description
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. Salary: AUD $75,000k
AUD $85,000
Managing Day-to-Day Operations
Manages all day-to-day operations and supervises and manages associates. Understands associate positions well enough to perform duties in associate's absence. Perform other appropriate duties and responsibilities as assigned by the Director of Food and Beverage and General Manager. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understand, implement, participate and promote Company Policies and Procedures, and Workplace Health and Safety (WHS) objectives, processes and procedures.
Achieve maximum profitability and overall success by controlling costs and quality of service. Lead the Food and Beverage team and utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example. Serves as a role model to demonstrate appropriate behaviors. Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
Develop specific goals and plans to prioritize, organize, and accomplish your work. Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
BEVERAGE SERVICE
Assist with issuing, opening & service of wine/champagne bottle and answer guest questions or concerns regarding the origin, vintage and style of various wines. Assist with updates and maintain wine list and MICROS system. Pair and suggest wines that will best complement menu items. Monitor and replenish inventory of wine cellar, equipment and glassware, ensuring appropriate par levels and proper storage.
ENSURING SERVICE EXCELLENCE
Empower employees to provide excellent customer service. Handle guest problems and complaints with professionalism, tact and integrity. Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manage service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
LEARNING & DEVELOPMENT
Identify the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others to support the hotel in creating an environment that enables lifelong learning. Provide guidance and direction to associates, including setting performance standards and monitoring performance and development.
Management Competencies
Leadership: Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication: Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Problem Solving and Decision Making: Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor: Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution Building and Contributing to Teams: Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results: Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing: Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
Co-worker Relationships: Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships: Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
Global Mindset: Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability: Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management: Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning: Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen
Finance/Accounting: Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Basic Competencies
Basic Computer Skills: Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning: Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension: Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension: Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing: Communicates effectively in writing as appropriate for the needs of the audience.
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