Join to apply for the Branch Operations Supervisor - Sydney role at Indie Campers
About Us
Indie Campers, the go-to campervan marketplace, is on a mission to make road trips accessible to everyone. With a digital approach and a customer-centric focus, Indie Campers has developed a seamless booking experience and offers high-quality, affordable road trips.
Having facilitated over one million nights rented and welcoming more than 300,000 travelers from 169 countries, we provide a variety of options including short-term RV rentals, long-term campervan subscriptions, and vehicle sales. Our growth is driven by a strong technological foundation and a passionate team.
The Role
We are seeking travel enthusiasts with a passion for guest service for our depot in Petersham - Sydney. You will be the face of our company, reporting to the Oceania Operations Area Manager, responsible for delivering excellent customer service, maintaining our fleet, and ensuring smooth depot operations.
Responsibilities
Handle reservations, guest check-ins, and check-outs.
Maintain and manage the campervan fleet, logistics, and cleanliness.
Oversee booking activities, stock, suppliers, and cleaning services.
Address complaints, emergencies, and local issues promptly.
Prepare and clean campervans, monitor maintenance and repairs.
Assist in campervan reselling, including showcasing to potential buyers.
Requirements
Travel enthusiast with customer service experience, preferably in tourism, hospitality, retail, or car rentals.
Excellent communication skills and experience dealing directly with customers.
Legal right to work in Australia, valid driver’s license, and confidence to drive a campervan (mandatory).
Availability to work on weekends.
Responsible, well-organized, and problem-solving skills.
Our Commitment
Be part of a fast-growing, innovative company making a difference.
Opportunities for career development within Field Operations or HQ roles in Sydney, Manila, Mexico City, or Lisbon.
Continuous training and coaching.
Performance and referral bonuses.
Free road trips to experience Indie firsthand.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industry: Travel Arrangements
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