Our client is a financial institution with branches throughout the Central West Region of NSW. Due to its growth, it is now seeking a Member Service Officer for the Bathurst branch in a full-time capacity.
About the Position
A Member Service Officer is the initial point of contact for our clients' members, whether in person, by phone, or via online enquiries. This position provides superior customer service and responds promptly and professionally to all member inquiries regarding accounts, products, and services.
The Member Service Officer needs to maintain up-to-date knowledge of all clients' products and services and identify opportunities to offer members products that align with their financial objectives.
This position is a permanent full-time (5 days per week) Member Service Officer for Monday to Friday. Shifts are from 8.45 am to 5.15 pm, with a thirty-minute (30) minute unpaid meal break.
About You
You demonstrate prior experience in a customer service role and have excellent soft people skills. You can manage difficult and complex conversations with the ultimate aim of achieving high customer satisfaction. You can manage your time well, are a team player, and are interested in building our client's brand in the local Bathurst community.
* Experience in a customer service role, including identifying customer needs and helping customers choose suitable products.
* Strong cash handling skills.
* Ability to accurately process transactions with a strong attention to detail.
* Familiar with the secure use of online and mobile banking services.
* Excellent listening and communication skills.
* Intermediate skills in Microsoft Office, Word and Excel.
* Ability to investigate discrepancies and problem-solve.
Qualifications and Experience
* 1-2 years of experience in a customer service role within a financial institution.
* Tier 2 Financial Services certification is highly advantageous.
* A police check is mandatory.