Peppers Moonah Links Resort is located on the picturesque Mornington Peninsula, Victoria. It consists of two 18-hole championship golf courses, an a la carte restaurant and luxury accommodation.
We understand that our people are our greatest asset. We strive to attract, develop and reward passionate and success-orientated professionals at all levels. We are currently looking for motivated and passionate Guest Service Attendants to join our Front Office Team on a casual basis.
About the role
The key responsibilities will include:
* Welcoming guests to the hotel whilst providing prompt, personalised service, and efficient check in and check out throughout their stay.
* Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.
* Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
* Promoting and up-selling hotel facilities.
* Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests, and activities.
* Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.
* Providing personalised service to each guest.
* Relief Night Auditor when our superstar NA is on leave.
Skills and experience
The ideal candidate will have:
* A pro-active, responsible, and flexible approach to work.
* Prior experience in the front office function in a similar environment.
* Demonstrate ability in delivering guest centric experiences
* Strong organisational and time management skills.
* Flexibility to work various shifts including weekends, nights and public holidays.
In return for your hard work and dedication to the hotel, we will offer you:
* Full training and ongoing development and career opportunities
* HUGE discounts on accommodation within Accor hotels
* FREE golf
* Staff meals, free access to the gym and parking.
* Award wages with penalty rates
Job Type: Casual
Pay: $32.00 – $40.00 per hour
Benefits:
* Employee discount
Work Authorisation:
* Australia (Required)
Work Location: In person