Job Overview
The IT Support Officer plays a pivotal mid-level role in maintaining and improving our IT infrastructure across a growing national network.
This position requires a technically skilled, proactive IT professional who can grow their career with a dynamic team-oriented organization.
About The Role
You'll provide Level 1 and Level 2 technical support, manage hardware and software setups, oversee user onboarding, and contribute to IT projects, including new station launches and system rollouts.
You'll work with external suppliers, coordinate installations, support network infrastructure deployments. Travel as needed to provide on-site support, conduct audits, resolve network connectivity issues, and assist operational teams.
This role suits someone with a solid foundation in IT support who enjoys problem-solving, working autonomously, and collaborating with internal and international teams.
* Order, install, and configure IT equipment, ensuring proper setup and ongoing functionality.
* Support the onboarding of new team members.
* Maintain and troubleshoot users' computer equipment, software, and AV systems.
* Provide responsive Level 1 and Level 2 support via multiple channels with timely resolutions.
* Resolve technical issues during standard working hours or after-hours as required.
* Support platforms used by operations teams and assist with the deployment of technical projects.
* Travel as needed to perform audits, provide hands-on support, and assist with rollouts across locations.
* Install, configure, document, and maintain networking equipment and infrastructure, including LAN and WAN.
* Perform remote network diagnostics and coordinate on-site visits for complex issues.
* Utilize ticketing systems to manage service requests and identify recurring issues.
* Manage equipment stock, make hardware recommendations, and process purchase requests.
* Collaborate with cross-functional teams, including the technology team and leadership.
* Deliver reports, KPIs, insights, and recommendations to stakeholders.
* Maintain a customer service mindset and clear communication in all interactions.
* Maintain a proactive, solutions-focused approach in support and project work.
Key Responsibilities
Required Qualifications And Experience
* 5+ years' experience in Level 1 & 2 IT support, with qualifications in IT Support, Computer Science, or a related field.
* A valid Driver's License to travel to and from stations when required.
* Experience with Microsoft 365, Active Directory, VPNs, LAN/WAN networking, WiFi systems, and enterprise networking equipment.
* Hands-on experience with remote access tools, ticketing systems, antivirus software, and backup solutions.
* Experience with backup and recovery solutions.
* Hands-on experience with remote access software (e.g., TeamViewer).
* Strong diagnostic, troubleshooting, and problem-solving skills across hardware and software.
* An understanding of cybersecurity best practices.
* Excellent communication and stakeholder engagement skills, with a customer-focused mindset.
* Basic programming or scripting abilities, particularly in Python, for task automation and system integration projects is highly desirable.
Benefits
* A competitive remuneration package.
* An enjoyable hybrid working environment.
* A dynamic team-oriented, supportive culture.
* Comprehensive training available to support continuous growth and development.
* An opportunity to make a genuine impact and be part of a rapidly growing organization.