Are you looking for a career opportunity that offers a unique blend of service excellence and island living?
About the Role
We are seeking highly skilled and motivated individuals to join our team as Guest Service Agents at InterContinental Hayman Island Great Barrier Reef. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is truly unforgettable.
* You will be the first point of contact for our guests, providing a warm and welcoming arrival experience, answering queries, and resolving any issues that may arise during their stay.
* You will work closely with our housekeeping, food and beverage, and activities teams to ensure seamless communication and delivery of high-quality services to our guests.
Requirements
To succeed in this role, you will need:
* Excellent communication skills, both written and verbal, to interact with guests from diverse cultural backgrounds.
* Literate and tech-savvy, with a good grasp of reading, writing, basic maths, and computers.
* A high school diploma or equivalent qualification is essential; a college or university degree would be a bonus.
* Certification in QLD Responsible Service of Alcohol is required.
* Experience in a front desk or guest service position is ideal, but not essential.
* Physical strength and stamina to lift, push, and pull big objects and heavy items not exceeding 32kgs.
* Ability to travel on boats without sea sickness.
Benefits
As a valued member of our team, you will enjoy:
* World-class colleague facilities, including subsidised village accommodation, dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store, and sports fields.
* An exciting and ever-changing colleague activities calendar filled with recreational activities such as tennis, yoga, meditation, hikes, markets, crafts, and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities.
* IHG Australia's myBenefits program, including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations, and myPerks platform with lifestyle and retail discounts.