Corporate Services
Permanent Full Time
Hervey Bay
Stream A Level 5 - $93,401 plus superannuation
* + 9-day fortnight
At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.
What We Are Looking For
You'll play a significant role in the transformation of our customer service operations, using technology, data and innovation. Well suited to someone with a strong customer service background and a passion for using technology to enhance services, this is a fantastic opportunity to utilise your process improvement skills and future focused outlook.
What Your Day Will Look Like
* Identifying and delivering opportunities for innovation, automation, and digital enhancement
* Exploring AI and self service tools for the enhancement of customer service processes
* Monitoring service delivery and coordinating quality assurance and feedback
* Utilising data and analytics to inform service design and opportunities for improvement
* Guiding and mentoring a small team
What You'll Need For Success
* Experience leading innovation technology or transformation initiatives
* Strong understanding of customer service systems and practices and how they apply to local government services
* A high level of communication and interpersonal skills
What's Nice To Have
* Diploma in Business, IT, management or a related field
* Experience in a local government environment
Benefits Of Working With Council
Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach. We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award.
What We Offer
* Values based culture
* Employee discount shopping program
* Professional development
* Flexible working arrangements including work from home
* Study assistance program
* Novated leasing
* 24/7 access to Employee Assistance Program
* Paid maternity and paternity leave
* Paid emergency services leave
* Uniform subsidy
* Years of service rewards
Apply Now
Applications close 11pm on Wednesday 18th March 226 - subject to change pending qualified applications received. A cover letter outlining your suitability for the role, and a current resume is required.
For further details please contact Carly Heaslip, Acting Customer Service & Records Manager, on
Fraser Coast Regional Council is an Equal Employment Opportunity employer.
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