Wine Sales and Customer Service Manager
We are seeking a highly skilled Wine Sales and Customer Service Manager to join our team. This is an exciting opportunity for a hospitality professional with a passion for customer service excellence.
The ideal candidate will have excellent communication and leadership skills, be able to multitask and adapt to change, and have a high energy level with a positive attitude.
This role involves welcoming guests to the cellar door, offering exceptional service, demonstrating good knowledge of our wines, and consistently seeking opportunities to improve and increase the overall customer experience.
The successful candidate will have a Supervisor or Management background, approved managers certificate, food handling certificate, and prior knowledge of best practices in service, food, and wine.
Responsibilities:
* Welcoming all guests to the cellar door and offering exceptional service.
* Demonstrating good knowledge and competent understanding of our wines.
* Consistently seeking opportunities to improve and increase the overall customer experience.
* Cellar Door Staff Recruiting and Rostering.
* Processing all sales with South West retail accounts.
* Maintaining the tasting room and cellar door.
Requirements:
* A strong customer focus, communication, and leadership skills.
* Able to multitask and adapt to change.
* High energy level with a positive attitude.
* Prior knowledge of best practices in service, food, and wine.
Benefits:
* Above award wage with opportunity for performance-based bonus.
* Unique salary package.
* Opportunity for growth.