Delivering exceptional customer service is at the heart of this role. As a key member of our team, you'll be responsible for providing outstanding support to our customers and clients.
Key Responsibilities
* Manage customer interactions with professionalism and care
* Schedule jobs and support our field technicians in delivering high-quality services
* Ensure seamless day-to-day operations through strong organisational skills
* Complete administrative tasks efficiently and effectively
* Support key client accounts and contribute to business success
* Provide accurate and timely reporting to inform business decisions
What We're Looking For
* A positive attitude and professional phone manner
* Excellent communication and interpersonal skills
* Ability to multitask and work under pressure
* Strong problem-solving and analytical skills
Why This Role Matters
This role plays a critical part in ensuring our customers receive the best possible service. You'll have the opportunity to make a real impact and contribute to the growth and success of our business.