Summary
About Park Hyatt Melbourne
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the Role
As the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 4, you will be supporting the Overnights Assistant Manager and Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.
Some of the responsibilities include:
To ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
To handle all arrival and departure records
To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
To show hotel rooms and suits to prospective clients and guests
To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
To assist in maintaining a high level of security for guests, staff and hotel property
To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary
Qualifications:
Previous work experience in a similar fast-paced hotel operations or reservations environment
Exceptional interpersonal, communication and time management skills with a solid ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating 24/ roster, including public holidays
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.