Select how often (in days) to receive an alert:Assistant Store Manager, Townsville and CastletownDrive connections that matter in every moment.Optus is more than just a telco – we’re a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Our team of over 6,000 passionate individuals embrace a ‘yes’ mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. We foster a community that thrives on challenging itself, changing the game, building strong networks, and forming long-lasting relationships through lively collaboration, unwavering support, high flexibility, and daily optimism.We are seeking conscientious Assistant Store Managers to join our teams in Castletown and Townsville. If you have a flair for retail and thrive in a dynamic environment, we want to hear from you.You will be the heartbeat of our Optus store, working alongside the Store Manager to create exceptional customer experiences, enhance store performance, and motivate your team.Your day-to-day responsibilities include:Squad Goals: Lead, coach, mentor, develop, and inspire your team to excel.Retail Expert: Manage daily store operations, ensuring a welcoming environment filled with positive energy.Champion of Charm: Resolve customer inquiries with patience and a touch of magic, leaving them with a lasting smile.Training and Development: Support onboarding of new team members by providing necessary tools and knowledge.What makes you a great fit?Experience in retail with a focus on innovative practices.Exceptional customer service skills.Strong problem-solving abilities and informed decision-making.Results-driven, charismatic, and collaborative, supporting your team to succeed.Perks we offer at Optus:Competitive salary of $80,000 on target total cash (including Super & commissions).$80 monthly credit and 25% off Optus products, plus shopping discounts with retail partners.Access to benefits at over 400 retailers nationwide, including Iconic, Sephora, and Myer.Opportunities for personal development through industry-focused micro-credentials with La Trobe and Macquarie Universities.Participation in employee-led networks and diversity initiatives such as Culture Connect and Elevate Women.Free 24/7 access to counselling and support services.Flexible working arrangements — discuss how this role can work for you.Interested but don’t meet all criteria? We encourage you to apply — growth and development are part of our journey.At Optus, we value diversity and are committed to providing an inclusive application process for all candidates, including those from diverse backgrounds, with disabilities, or identifying as LGBTQIA+. For accommodations during recruitment, contact AccessibleRecruitment@optus.com.au or call 1800 309 170.
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