We are seeking a skilled Desktop Support Officer to join our team. The successful candidate will be responsible for providing technical support and maintaining the efficiency of our desktop operating environment.
About this role
This is an exciting opportunity for an IT professional to contribute to the smooth operation of our systems and ensure that all users have access to up-to-date and efficient technology.
* System Administration:
* Provide level 2 operational and technical support to end users via various channels.
* Administer and maintain Council's printers and copiers, including management software.
* Administer and maintain Council's office and mobile telephone systems and equipment.
* Assist in ensuring Council's network is securely maintained and virus free.
* Properly and effectively maintain all hardware and software, including the registration of all hardware and software assets and accurately maintaining the IT Asset Register.
* Administer and Maintain Council's Mobile Device Management System.
* Support the Media and Communications Department in the Maintenance and development of Council's web site and intranet.
* Maintain user access of the WAN, LAN, Print, File Services, Remote Access and Exchange Mail applications and infrastructure.
* Maintain, Troubleshoot and administer Network Infrastructure.
* IT Support:
* Set up and maintain user accounts and software access.
* Providing users with timely and appropriate advice, support and assistance to maximise benefits of network.
* Maintaining the Council's help desk and providing advice and training to users.
* Contribute to Council's Information Technology procedures and knowledgebase.
* Continuous improvement - identification of, or suggestions, improvements and/or enhancements to the efficiency of existing operations, procedures and practices.
Key Requirements
* Diploma or Higher in Information Technology and/or extensive relevant experience.
* Aptitude for IT, technical and user support.
* Proficiency with relevant software packages.
* Current drivers license.
Benefits
* A family-friendly workplace that lives by our values of Respect, Integrity, Accountability, Honesty, and Teamwork.
* Access to annual flu shots.
* Annual skin checks.
* Opportunity to salary package.
* Opportunity for flexible work arrangements.
* Out of hours Social Club.
* Corporate gym membership prices.
* Access Employee Assistance Program.
* Can and soft-plastic collection.
* The ability to make a tangible difference to your community.
* 16 weeks paid parental leave for primary caregiver and 6 weeks for secondary carer.
Why join us?
Our organisation is committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. We are a team of diverse individuals who enjoy many lifestyle benefits of working for us.