Job Overview
The successful candidate will be responsible for administering Salesforce systems and providing technical support to ensure seamless operations.
This role is ideal for an experienced professional with a strong understanding of Salesforce products, sharing and security concepts, and CI/CD processes.
Key Responsibilities
1. Administer Salesforce systems, including configuration, customization, and troubleshooting.
2. Provide technical support to end-users, addressing issues and resolving problems efficiently.
3. Develop and implement CI/CD pipelines using GitLab, ensuring smooth data loading and service cloud implementation.
4. Collaborate with stakeholders to align priorities and manage competing demands effectively.
The following desirable skills are also highly regarded:
1. ITIL Foundation Certification and relevant experience.
2. Experience working with tools such as Jira and Confluence.
3. A strong understanding of Scrum/Agile methodologies and principles.
4. A passion for accessible design and development, with a focus on accessibility and inclusive practices.
Required Skills and Qualifications
* Sharing and security management
* Accessibility and inclusive design
* Role-based access control and profile management
* IT service management (ITIL)
* CI/CD pipeline management using GitLab
* Salesforce product knowledge
* Collaboration and stakeholder management
* Troubleshooting and issue resolution
* Jira and Confluence administration
* Agile project management (Scrum)
* Negotiation and conflict resolution
* Design thinking and user-centered design