About Triskele Labs
Triskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice.
Our approach is tailored, pragmatic, and outcome-focused. We value relationships, not transactions. Our Account Management function is a key driver of retention, growth, and client satisfaction. We are scaling rapidly, and with that comes the need for leadership that can build structure while enhancing the client experience.
About The Role
We are hiring a Head of Account Management to lead and grow our national AM function. This is a strategic and hands-on role that will take full ownership of how we manage, retain, and grow our client base.
You will lead a team of three Account Managers and be responsible for building all core processes and ensuring they are embedded and followed consistently. You will be accountable for team performance, client satisfaction, and revenue growth from existing clients across all Triskele Labs service lines.
You will work closely with the Sales Director, Service Delivery Leads, and the broader business to ensure that our client engagement model is structured, consistent, and always focused on value.
This is the first time this role is being formalised at this level, so it needs someone who can design and deliver. The ideal candidate is structured, commercial, client-centric, and confident in leading both people and process.
Requirements
About You
Experienced in account management leadership, ideally in professional services or cybersecurity
Comfortable managing a team while building systems and structure from scratch
Process-driven and detail-oriented with strong communication and coaching skills
Commercially savvy and able to identify growth opportunities without being pushy
Client-centric mindset with the ability to navigate and resolve complex challenges
Skilled at influencing across teams and working collaboratively with sales, delivery, and leadership
Confident using CRM tools (preferably HubSpot) to enforce process, tracking, and visibility
Key Responsibilities
Function Leadership and Strategy
Own the national account management function including client success, retention, and growth
Build and roll out scalable AM processes including account planning, renewal management, and client health tracking
Develop the account management strategy in alignment with broader sales and delivery goals
Act as the voice of the customer internally to ensure client needs are represented in service delivery, development, and go to market
Team Management and Development
Manage and coach three Account Managers to ensure consistent performance and professional development
Set clear KPIs for each AM and conduct regular performance reviews and coaching
Develop onboarding and training programs for new team members
Foster a culture of ownership, client care, and structured account management
Process Design and Execution
Design and implement all AM workflows, including client check-ins, renewal tracking, cross-sell discovery, and satisfaction follow-ups
Ensure processes are followed consistently across the team using HubSpot and other tools
Maintain clear documentation and reporting to track pipeline, client health, and expansion opportunities
Align AM processes with service delivery handovers and customer success functions
Client Engagement and Retention
Maintain oversight of top-tier accounts and provide executive engagement where needed
Identify risk accounts early and support AMs in mitigation and retention
Work closely with Delivery to ensure proactive issue management and strong communication loops
Lead by example in building trusted relationships and demonstrating value to clients
Collaboration and Growth Enablement
Partner with the Sales Director and wider team to identify cross-sell and upsell opportunities
Collaborate with Marketing to ensure AMs have the right messaging and materials for outreach and engagement
Provide insight into client feedback, trends, and demand to inform go to market and service development
Champion account growth through insight-led, service-aligned conversations
Benefits
Why Join Triskele Labs
Lead and shape a critical function with direct impact on client experience and revenue
Build a high-performing, consistent, and scalable AM team
Work in a business that values service quality, long-term partnerships, and doing what\'s right
Collaborate with experts across cybersecurity, delivery, sales, and marketing
Help take an already strong client base and turn it into a structured, strategic advantage for the business
If you\'ve made it this far, there\'s a good chance you\'re who we\'re looking for
At Triskele Labs, we value initiative and attention to detail—so please include a cover letter addressed to
Frank Papalia, Sales Director
with your application. Applications we receive without a cover letter will not be considered.
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