Deliver expert service and maintenance on printers MFPs and MFDs as a dedicated customer service professional for the local area.
Key Responsibilities:
* Perform new printer equipment installations in conjunction with a specialist
* Manage a territory providing high-quality service to clients
* Conduct client training sessions
* Respond efficiently and courteously to internal and external customers' requests for assistance with software and hardware applications
* Travel to client sites to resolve technical issues efficiently and professionally
* Promote a professional image through excellent customer service competent procedures and respectful communication
* Maintain accurate service data and manage spare parts and consumable stock effectively
* Escalate ongoing technical issues to a specialist
* Complete all assigned service calls and documentation accurately and promptly using a service management tool
* Strong IT and software experience required
* Previous servicing experience in maintaining printers is desirable but not mandatory
* Excellent customer service skills and ability to communicate effectively
* Proven organisational and time management skills
* Valid driver's licence required
* National police check will be necessary
* Skilled in using Microsoft Office suite and service management tools
* Independent and adaptable to changing priorities
Benefits:
* Fully maintained company vehicle
* Be part of a team that makes a difference through innovative solutions
* Discounted private health insurance
* Generous paid parental leave
* Service awards and gift vouchers to celebrate key milestones
* Subsidised professional memberships and further education opportunities
* Access to an employee assistance program
About Us:
A leading provider of document solutions has been supporting local businesses for over 30 years. Our portfolio includes reliable and eco-friendly MFPs and printers as well as business applications and consultative services. These services enable our customers to optimise and manage their document workflow, increasing efficiency and productivity. We are committed to maintaining a diverse workforce and strongly encourage applications from underrepresented groups.