Location: Melbourne – Yarra Falls.
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.
Why Computershare is great
give you a world of potential
Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing
You will be working within a supportive department, where the teams are focused on being the best
We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity
A role you will love
As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies.
Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.
Key responsibilities
Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
Provide wide-range technical support and solve problems to make technology straightforward for clients
Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
Support and guide the Global Tech Support Team to help members grow and develop their skills
Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies
Provide physical support on site carrying ensuring excellent workspace environments
Availability to travel to other sites locations will be required
What will you bring to the role
We are looking for someone who has meticulous attention to detail, strong communication and written skills.
You will feel comfortable communicating with stakeholders at all levels, challenging professionally where appropriate.
Key skills required
Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory
Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs
Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights
Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows *******, MS Office 365
Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation
Excellent communication skills and stakeholder management up to c-level executives
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
And more.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Our careers hub will help you find out more about our rewards and life at Computershare.
#J-*****-Ljbffr