Business Migration Specialist
We seek a dedicated professional to oversee customer transitions, ensuring seamless payments and financial wellbeing.
* Support strategic merchants with transition planning and execution.
* Conduct workshops to define customer requirements and communicate specifications to product teams.
* Act as a single point of contact for merchant customers, supporting transition activities.
* Deliver exceptional customer service via phone, email, and video conferencing.
* Assist with technical and implementation-related issues.
* Execute post-implementation support to ensure client satisfaction.
Requirements:
* Previous customer service experience with strong interpersonal skills.
* Excellent communication skills and attention to detail.
* Proven ability to build and maintain relationships.
* Ability to work under pressure and meet deadlines in a collaborative environment.
* Strong organisational and time management skills.
The ideal candidate will have a proactive approach to personal and team development, with a passion for innovation and solutions-focused thinking.
We are looking for someone knowledgeable about business banking products and services, including transaction banking and e-commerce.