WHO WE ARE
Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30 venues across 6 Airports in the region. These include the fresh and vibrant 100 Miles (ADL), the Italian inspired pasta bar Gusto (MEL& SYD) and our own café brand BARista (PER & SYD). We also partner with iconic brands including Heineken (SYD), AFL (MEL), and Little Creatures (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.
We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 hospitality venues across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.
OUR VALUES
Teamwork– We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service– We deliver exceptional customer experiences and we strive for excellence every time
Integrity– We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism
Quality– We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers & crew
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
THIS ROLE/LOCATION
We are currently looking for enthusiastic Food and Beverage Attendants and Supervisors who are dedicated to delivering exceptional guest experiences at our remarkable venues situated at Adelaide Airport. We have multiple Casual positions available, with the potential to advance to permanent roles. Successful applicants must be able to work on a 7-day rotating roster, which includes weekends and public holidays.
Casual and Permanent Positions Available.
KEY RESPONSIBILITIES FOR FOOD AND BEVERAGE ATTENDANTS (but not limited to)
* Serve our valued guests with enthusiasm
* Providing table service and taking orders
* Serve cocktails, beers and world class wines and spirits
* Making barista quality coffee (training provided)
* All whilst following ELRNZ policies, guidelines and procedures
* Reacts to service barriers to ensure smooth & efficient service
* Monitor and train on guest service to maintain high standards
* Manages roster and absenteeism when manager is not on shift
* Implement and monitor continuous improvement systems and processes
KEY RESPONSIBILITIES FOR FOOD AND BEVERAGE SUPERVISORS (but not limited to)
* Live, breathe and deliver our company values out to your team members
* Serve our valued customers with enthusiasm
* Reacts to service barriers to ensure smooth & efficient service
* Monitor and train on guest service to maintain high standards
* Provide training to the team on how to maximise sales through average check growth (ATV)
* Manages roster and absenteeism when manager is not on shift
* Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
* Implement and monitor continuous improvement systems and processes
* Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.
SKILLS AND EXPERIENCE
* Understand and practice Food Safety at all times, as defined by the company Food Control Plan
* Adheres to Responsible Service of Alcohol standards
* Ensures full compliance to uniform & grooming standards every shift.
* Able to train and supervise Front of House team members
* Minimum 1 year of experience in a supervisory role within the café/restaurant industry
* Completes all on-line training and reads all notices published on Deputy & Employment Hero
* Previous experience as a Front of House team member or in a customer service related role preferred but not essential (training provided)
* A keen focus on quality every time
WHAT WE OFFER YOU
* Work in a dynamic and progressive team
* Travel discount opportunities with Emirates Airline flights
* Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
* Opportunity for career growth and development in addition to ongoing daily training
* Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
* Reward and Recognition Program
* Shopping Discounts with leading retailers on our online platform (Swag Store)
If you have the drive and passion for delivering exceptional customer experiences and strive for excellence every time, we want to hear from you
Apply now
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.