As Front Office Manager at a major hotel chain, you'll lead the team in delivering seamless guest experiences, personalized service, and professional interactions.
* Coach and develop your team to deliver exceptional, thoughtful service.
* Manage reservations, guest feedback, rate loading, and daily reporting.
* Support smooth communication with outsourced services and all hotel departments.
* Act as Manager on Duty when required and contribute to hotel operations and leadership planning.
* Manage team performance, productivity, and payroll accuracy.
* Represent the IHG One Rewards loyalty program with confidence and care.
This is a permanent salaried position with long-term stability, offering flexible working options and employee perks.
You will receive:
* Paid birthday leave and enhanced parental leave options.
* Proactive health days and on-shift duty meals.
* Amazing employee rate accommodation at IHG Hotels & Resorts worldwide.
* Food & beverage discounts at IHG venues.
* Access to a retail discount platform.
* Lifelong learning programs through IHG's global development platform.
* Career milestone recognition.
The ideal candidate has proven leadership experience in a hotel Front Office role, knowledge of PMS systems, excellent communication skills, and a proactive approach to problem-solving. Additional languages and a hospitality diploma or degree are highly regarded.
Benefits
* Permanent employment with long-term stability.
* Flexible working hours to suit your needs.
* A supportive work environment that values work-life balance.
We're looking for a motivated leader who thrives under pressure and leads by example. If you have what it takes to succeed in this challenging yet rewarding role, we want to hear from you!