Hardship & Collections Consultant Company: Big 4 Bank Location: Parramatta, Sydney Contract: 9-month contract | Full-time | Mon–Sat roster potential for permanent contract Rate: $38.99 p/h super The Role Working within the Customer Assist Team, you will manage accounts for customers facing financial difficulty. Your primary focus is to reach sustainable solutions for secured and unsecured portfolios, ensuring accounts are brought into order efficiently. Responsibilities High-Volume Case Management: Manage inbound and outbound calls to recover overdue balances. Financial Assessment: Evaluate customer financial positions to determine eligibility for hardship assistance. Negotiation: Establish realistic repayment plans through effective influence and commercial reasoning. Legislative Compliance: Adhere to all relevant banking policies, privacy acts, and industry legislation. Record Keeping: Maintain accurate documentation of all customer interactions and risk decisions. Requirements Experience: Collections or financial hardship experience is preferred. Communication: Strong negotiation and interpersonal skills. Decision Making: Ability to assess risk and reward while remaining commercially prudent. Soft Skills: High attention to detail, ability to work under pressure, and a team-oriented mindset. What's in it for You: Work in a well established bank, state of the art office located in Parramatta. Hybrid working after your training period (6 weeks). Rotating roster: Monday to Saturday, including one Saturday per month with overtime rates. Hours: 8am - 7:30pm. Two evening shifts per week required. How to Apply To apply, please attach your updated CV. For a confidential discussion, contact Eileen Leo at eileen.leo@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.