Job Description
Job Number:
Night Porter (HOT0B5YQ)
Work Locations
Hilton Sydney, 488 George Street, Sydney 2000
A Porter provides consistently exceptional customer service to Guests, especially in areas such as laundry, transferring, and storing luggage.
What will I be doing?
As a Porter, you will:
- Provide laundry support, including all wash cycles, folding, and storage
- Offer high-standard service and assistance to Guests, maintaining a courteous and attentive lobby presence
- Ensure fast, efficient, and friendly service to individual guests and groups
- Keep Supervisors informed of relevant feedback from guests and departments
- Deliver messages throughout the day
- Assist with room moves, luggage deliveries, and man the Front Door following SOPs
- Handle and store luggage for arriving and departing Guests
- Maintain public areas and equipment in excellent condition
- Coordinate with Security regarding unattended luggage
- Greet guests warmly in public areas and rooms
What are we looking for?
To succeed as a Hilton Porter, you should:
- Possess a valid NSW Responsible Service of Alcohol Competency Card
- Have a positive attitude and good communication skills
- Be able to work flexible hours and under pressure
- Work independently and as part of a team
- Respond promptly to guest requests and deliver high service levels
Preferred qualifications include:
- Previous experience in a similar role
- Experience working in a hotel environment
What will it be like to work for Hilton?
Hilton is a leading global hospitality company committed to an inclusive and equitable environment. Benefits include:
- Laundered uniform
- 110 discounted nights annually at Hilton hotels worldwide
- Food & Beverage discounts
- Award and recognition programs
- Participation in ESG activities
- Flexible working arrangements
- Competitive pay: Level 2 $25.23 - $63.07/hour (including penalties, super, tips where applicable)
Schedule
Part-time
Brand: Hilton Hotels & Resorts
Job Type
Guest Services, Operations, and Front Office
#J-18808-Ljbffr