End User Support Technician role available due internal promotions and growth within our business. Due to the nature of our clients, you are required to be able to maintain a minimum Baseline security clearance and be an Australian Citizen. The primary function of the End User Services (EUS) Technician is to provide onsite and/or remote technical support to Digital61 clients including installing, repairing and maintaining User hardware, software and peripherals. EUS Technicians will undertake Service Desk and/or System Administration tasks as well as been an escalation point. The role may also be required to manage activities such as software distribution, applications packaging, SOE updates, Group Policy changes, Workstation Updates (including security patches), and maintaining the currency of SOE applications. We encourage you to apply even if you have 50% of the tech stack. Attitude to personal growth, learning and development and customer service / customer centricity is fundamental to being successful in this role. What Skills You Bring Detailed Knowledge of Windows 10, M365 & Azure AD Intune Troubleshooting and installations Knowledge of PC hardware Knowledge of Mobile Device Management Platforms (MobileIron) Understanding of software deployment technologies (SCCM) Understanding of infrastructure (DHCP, DNS, Active directory, and Exchange, group policy) and networking (IP Addressing, routing, network topologies etc.) Strong Customer service, teamwork and interpersonal skills Any skills within Cloud environments, configuration management, ITIL or technical document writing is highly desirable What We Offer Diverse and dynamic teams with a supportive and inclusive culture Flexible hours and a hybrid working environment Offices in Canberra and new offices just opened in Sydney A commitment to People & Culture and new team to drive initiatives like Employee Value Proposition Competitive salary and performance-based incentives Close to public transport The chance to work with a talented and dedicated team. Involvement in exciting projects with leading-edge technology Digital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians. Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to the way we build solutions for our customers. We are committed to technical development through training, mentoring, and coaching, so regardless of previous technical experience, we strongly encourage you to apply if you have an analytical approach to problem solving and learn best by doing so. We embody these three principles in the solutions and services which we design, deploy, and manage. Simplicity Digital61 meets our customers’ requirements with the simplest, standards-based solutions: simplicity is the key to system management and security. Mobility Digital61 assist business to unlock the inherent mobility embedded in cloud: ensuring mobility is deployed in a secure and stable manner, without disruption to existing processes. Security Digital61 builds security into all services and solutions: providing accredited IRAP assessors (Infosec Registered Assessors Program) and security analysis capability to all managed services.