Head of Field Service Operations & Customer Excellence
We are the ASSA ABLOY Group.
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles or backgrounds.
We empower our people to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams and we value different perspectives and experiences.
Join ASSA ABLOY Entrance Systems, Pedestrian – A Global Leader in Access Solutions.
Are you a strategic leader ready to make a national impact? At ASSA ABLOY Entrance Systems, Pedestrian, we are redefining access solutions through innovation, integrity, and quality.
We are seeking a seasoned Head of Field Service Operations & Customer Excellence to join our Executive Leadership Team, based in Bangholme, Victoria.
This is your opportunity to lead transformation across Australia, New Zealand, and the Philippines, driving operational excellence and customer satisfaction in a fast‑paced, global organisation.
Your Mission Shape Strategy: Develop and execute market‑leading service operations strategies that deliver competitive advantage.
Deliver Excellence: Ensure high‑quality service delivery from technicians to customers, maintaining best‑in‑class standards.
Champion Customer Experience: Resolve enquiries swiftly and effectively, setting benchmarks for responsiveness and care.
Strengthen Partnerships: Build and nurture key