Personal Assistant & Customer Service Coordinator
Full Time | On-Site - Yatala. Roccoco Botanicals
Do you love bringing order to chaos? Do you thrive in fast-moving environments where no two days look the same? Are you the kind of person who notices the details others miss and fixes problems before anyone else sees them? If so, you might be exactly who we're looking for.
About Roccoco Botanicals
Roccoco Botanicals is an award-winning, fast-growing skincare company renowned for our innovative, barrier-friendly formulations and our results-driven approach to acne, rosacea, pigmentation, and sensitive skin. We operate across Australia, the USA, New Zealand, and Canada and India (Jan 2026). Our culture is driven by innovation, excellence, integrity, and service. We move quickly, think boldly, and operate with a high standard of execution.
You'll be working directly with the CEO, supporting both the operational backbone of the business and the exceptional customer experience Roccoco is known for. If you thrive in a brand that values precision, speed, and continuous improvement, you'll fit right in.
About the Role
This is a dynamic, hands-on position supporting the CEO while also coordinating customer enquiries, purchase orders, suppliers, and daily operations. You'll become the key point of contact for communication, scheduling, and problem resolution. You'll need to be sharp, fast, factual, and reliable with excellent emotional awareness and the ability to adapt quickly when plans change.
What You'll Be Doing
Executive Support
* Manage the CEO's calendar, communication, and daily priorities
* Prepare meeting briefs, follow-ups, and task lists
* Triage emails and respond to enquiries on behalf of the CEO
* Anticipate needs and ensure the CEO stays focused on high-value work
Customer Service
* Handle customer enquiries with accuracy and professionalism
* Provide clear, factual, solutions-driven responses
* Process returns, replacements, order issues, and product questions
* Maintain high-quality records in CRM and support logs
Operations & Administration
* Prepare and manage purchase orders and supplier communication
* Follow up on shipments, delays, backorders, and stock issues
* Coordinate logistics, appointments, and bookings
* Maintain organised, efficient file and task systems
Problem-Solving
* Respond quickly to unexpected issues or shifting priorities
* Apply common-sense solutions to daily operational challenges
* Keep workflows moving when things go wrong
* Stay composed and practical under pressure
We're Looking For Someone Who Is…
* A strong, direct communicator, both written and verbal
* Highly organised and detail-driven
* Calm under pressure and adaptable to fast-paced change
* Emotionally intelligent with strong situational awareness
* Efficient, proactive, and self-directed
* Comfortable managing multiple tasks simultaneously
* A practical problem-solver with strong common sense
* Confident handling customers and suppliers
* Discrete, trustworthy, and reliable
This Role Will NOT Suit You If…
* You get overwhelmed by shifting priorities
* You prefer repetitive, predictable work
* You need constant supervision
* You dislike phone communication
* You take things personally or become flustered easily
Why Join Roccoco Botanicals?
* Work closely with an industry-leading CEO
* Be part of a cutting-edge skincare brand experiencing rapid global growth
* Make a direct impact on the customer experience and operations
* Enjoy a role with variety, challenge, and meaningful responsibility
* Join a supportive, passionate, high-performance team
* Significant staff discounts
How to Apply
If this sounds like the perfect fit, we want to hear from you.
Click "Apply" and include:
* Your resume
* A brief cover letter explaining why you're the right match for this role and our company
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