The ICT System and Field Technician role offers an exciting opportunity to join our team as a highly skilled professional who can provide expert technical support and services.
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Job Description
We are seeking a qualified individual with strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
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* This position is responsible for providing Level 1 incident management and resolution, monitoring system performance, and ensuring the overall integrity of our network infrastructure.
As part of this role, you will work closely with senior staff to assess and report on client systems security and efficiency, propose solutions to clients, and develop business awareness.
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* This includes implementing and monitoring automated backup strategies, maintaining user accounts, ensuring hardware and software integrity, and tracking system availability.
The ideal candidate will have a strong background in IT, excellent problem-solving skills, and the ability to communicate complex technical information effectively.
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* This position requires a high level of autonomy, attention to detail, and the ability to work independently in a fast-paced environment.
In addition to technical skills, the successful candidate will possess excellent time management, organizational, and interpersonal skills.
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* This includes creating and managing schedules, coordinating with teams, and providing timely updates to clients and stakeholders.
We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment that values innovation and collaboration.
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* This role also offers the potential for full-time employment during university breaks and after graduation, making it an attractive option for students and recent graduates.
Required Skills and Qualifications
To be considered for this role, applicants must possess:
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* Strong technical knowledge of Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, VMWare, Hyper-V, and backup and disaster recovery solutions.
A minimum of [insert number] years of experience in a related field, preferably with a focus on network administration and technical support.
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* Demonstrated expertise in system upgrades, installation, and configuration, as well as fault prevention and monitoring.
A valid driver's license and a reliable vehicle for on-call duties.
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* A commitment to ongoing professional development and staying up-to-date with industry trends and best practices.
Benefits
This role offers a range of benefits, including:
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* A competitive salary and opportunities for professional growth and development.
A dynamic work environment that values innovation, collaboration, and continuous improvement.
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* The potential for full-time employment during university breaks and after graduation.
A comprehensive training program to support your ongoing professional development.
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* Access to cutting-edge technology and tools to support your work.
Others
This role requires:
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* A willingness to work independently and collaboratively as part of a team.
Excellent time management, organizational, and interpersonal skills.
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* A high level of autonomy and the ability to work in a fast-paced environment.
An understanding of industry trends and best practices in network administration and technical support.
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* A commitment to ongoing professional development and staying up-to-date with industry developments.