Customer Experience Manager - Dan Murphy's - Launceston (166479) Launceston, AustraliaCustomer Experience Manager | Dan Murphy's Launceston | Share your spiritIf customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.The ROLE :Motivate and lead your team to deliver a world-class customer experience that promotes customer loyalty and contributes to revenue growth.Encourage your team to invest in education and dream big about their careers — because working at Dan’s is an adventure.Lead in-store tasks, delivering regular coaching and mentoring to inspire continuous improvement.Create an environment that enables team members to be themselves, valuing diversity as a key to a positive culture.Build a community-centered culture, utilizing customer feedback as a pillar in decision-making.The YOU :You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.You are passionate about people development and motivate others to dream big and reach their potential.You are experienced in fast-paced environments and use forward-thinking in your decision-making.You bring energy to those around you by being authentic and always doing the right thing for your team, customers, and community.You communicate in an inspiring and collaborative manner, driving your team’s commitment.How we take care of our PEOPLE :We offer an exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands, including ALH pubs, Woolworths, and Big W. Our Employee Assistance Program provides support for critical incidents, career development, conflict resolution, nutrition, lifestyle, financial, family, legal issues, and more. Grow your career within Dan Murphy’s and the wider Endeavour Group network.If you’re passionate about drinks and meet the requirements, we’d love to hear from you!Candidates will be required to complete a functional screening assessment as part of the recruitment process.
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