At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today. Why join The Good Guys?
Job Description
Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.
Key Responsibilities
- Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
- Deliver a positive store atmosphere to create a excellent customer experience and effectively resolve any customer complaints and queries.
- Ensure store is meeting all compliance and legislative requirements.
- Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
- Establish and oversee effective warehouse inventory management processes and systems.
Qualifications
Key Competencies for Success in This Role
- Customer Focus - Does everything through eyes of the customer.
- Drives Results - Consistently achieves results, even under tough circumstances.
- Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
- Plans and Aligns - Plans and prioritizes to align with organisational goals.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
Job Location
#J-18808-Ljbffr
📌 Customer Service Manager - Rockhampton
🏢 The Good Guys
📍 Rockhampton Regional