You're an accomplished Product Manager, driven to deliver exceptional outcomes
You will lead the delivery of a key strategic Home Buying initiative in the Lenders' Mortgage Insurance space.
Together, we will build the future bank for all Australians.
See yourself in our team
The Home Buying team is responsible for end-to-end management of CommBank's Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement.
Within Home Buying, the Specialty Product & Platforms Crew is dedicated to delivering customer obsessed solutions enabling low deposit customers to achieve their home ownership goals. We are responsible for the management and transformation of the Lenders' Mortgage Insurance and Low Deposit Premium products.
Do work that matters
You will report to the Chapter Lead, Speciality Product and Platforms. As a Senior Product Manager, you will lead the transition to a Lenders' Mortgage Insurance provider. This Group-wide initiative will involve the integration of the end-to-end experience from origination to payment and claims services with the new Lenders' Mortgage Insurance provider.
You will work with stakeholders across CommBank and external suppliers to deliver a simple, efficient, reliable customer experience in line with our policy, compliance, risk, pricing, and procedure requirements. You will confidently address stakeholder questions and concerns and accurately evaluate ambiguous situations to reach informed decisions at pace to keep your initiatives progressing. You will be able to resolve complex issues by having a clear understanding of the problem, have the ability to articulate the support required and then use effective strategies and techniques to escalate as needed.
Key Responsibilities
Understand and represent the voice of the customer
Identifying and delivering upon all the business activities required for a seamless delivery, and resolving business problems as they arise by applying integrity and judgment
Work in a cross-functional squad and with internal stakeholders and external vendors to ensure the effective rollout of product changes
Articulate requirements and communicate business and customer value to the delivery team. Help establish success criteria.
Proactively identify, understand and manage operational risks relating to the initiative, uplifting and implementing controls where required
Understand and manage the business, technical and financial impacts of the initiative to get to optimal outcomes
Play a leading role across the broader team, fostering collaborative culture and ensuring all CBA values are demonstrated at all times
Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
We're interested in hearing from people who have:
Previous experience in product management, especially within financial services
Advanced ability to drive outcomes and execute on a roadmap of initiatives
Strong stakeholder engagement skills, particularly with external vendors is highly regarded
Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes
Strong analytical mindset with proven complex problem solving skills and ability to navigate ambiguous situations
Excellent planning and time management skills with the ability to deal with competing priorities
Excellent written and verbal communication skills
Strong ability to articulate the support required and use effective strategies to escalate as needed
Demonstrated experience working in an Agile environment preferred
Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
If you're a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Senior Product Manager - Home Buying
* 2 Permanent, Full-time opportunities
* You're an accomplished Product Manager, driven to deliver exceptional outcomes
* You will lead the delivery of a key strategic Home Buying initiative in the Lenders' Mortgage Insurance space.
* Together, we will build the future bank for all Australians.
See yourself in our team
The Home Buying team is responsible for end-to-end management of CommBank's Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement.
Within Home Buying, the Specialty Product & Platforms Crew is dedicated to delivering customer obsessed solutions enabling low deposit customers to achieve their home ownership goals. We are responsible for the management and transformation of the Lenders' Mortgage Insurance and Low Deposit Premium products.
Do work that matters
You will report to the Chapter Lead, Speciality Product and Platforms. As a Senior Product Manager, you will lead the transition to a Lenders' Mortgage Insurance provider. This Group-wide initiative will involve the integration of the end-to-end experience from origination to payment and claims services with the new Lenders' Mortgage Insurance provider.
You will work with stakeholders across CommBank and external suppliers to deliver a simple, efficient, reliable customer experience in line with our policy, compliance, risk, pricing, and procedure requirements. You will confidently address stakeholder questions and concerns and accurately evaluate ambiguous situations to reach informed decisions at pace to keep your initiatives progressing. You will be able to resolve complex issues by having a clear understanding of the problem, have the ability to articulate the support required and then use effective strategies and techniques to escalate as needed.
Key Responsibilities
* Understand and represent the voice of the customer
* Identifying and delivering upon all the business activities required for a seamless delivery, and resolving business problems as they arise by applying integrity and judgment
* Work in a cross-functional squad and with internal stakeholders and external vendors to ensure the effective rollout of product changes
* Articulate requirements and communicate business and customer value to the delivery team. Help establish success criteria.
* Proactively identify, understand and manage operational risks relating to the initiative, uplifting and implementing controls where required
* Understand and manage the business, technical and financial impacts of the initiative to get to optimal outcomes
* Play a leading role across the broader team, fostering collaborative culture and ensuring all CBA values are demonstrated at all times
* Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
We're interested in hearing from people who have:
* Previous experience in product management, especially within financial services
* Advanced ability to drive outcomes and execute on a roadmap of initiatives
* Strong stakeholder engagement skills, particularly with external vendors is highly regarded
* Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes
* Strong analytical mindset with proven complex problem solving skills and ability to navigate ambiguous situations
* Excellent planning and time management skills with the ability to deal with competing priorities
* Excellent written and verbal communication skills
* Strong ability to articulate the support required and use effective strategies to escalate as needed
* Demonstrated experience working in an Agile environment preferred
* Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
If you're a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 27/06/2025
About the company
The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details:. NYC applicants may request an alternative process or accommodation at or 407-000-0000.
#J-18808-Ljbffr