Ready to take the next step in your career? Join our team as a Capacity Planner
19th December, 2024
Position overview
The Capacity & Forecast Planner will work closely with the Head of Capacity, other Capacity & Forecast Planners and nbn to assess capacity & resourcing needs, both short and long term. They will be responsible for balancing technician resource skills and availability within the areas managed to meet forecasted workload requirements, assist in responding to monthly rolling forecasts from nbn which forms the basis of our SLA agreement to committed work volumes. It is therefore vital the candidate will work with internal stakeholders to ensure that any shortfalls or risks are highlighted allowing them to be successfully mitigated. The role will also involve the management and collection of BSA field technician's capacity within the nbn system to ensure they are correctly routed and that this data is available to be used in our response formulation back to nbn around forecast requirements.
This role offers a hybrid work arrangement and is based in Melbourne.
Position responsibilities
* Work effectively with internal and external clients to ensure delivery of agreed outcomes
* Ensure forecast is responded to by the agreed deadline and accepted in line with the SLA
* Develop onboarding strategies should they be needed based on forecasted demand or devise mitigating strategies to combat such shortfalls.
* Develop good client relationships with the nbn's Forecast and Calendar teams who shall be our direct nbn counterparts.
* Work closely with both these teams to ensure high levels of client satisfaction
* Manage capacity trackers & tools daily to assess our current field output and judge if there are any risks to meeting our agreed commitments to nbn
* Respond promptly and accurately to any nbn change control request which may be raised requiring an uplift in our agreed work volumes.
* Collection of capacity from the field is completed within allocated schedule
* Escalation of any un-submitted capacity to field team leader & state SDM if required
* Ensure capacity adjustments are made in a timely and accurate manner when requested by field technicians
* Removal of any non-compliant technicians from capacity
* Management of active tech lists for all areas which we are responsible for
* Ensure all day to day operational activities are executed effectively and appropriate records and approvals are in place
* Other tasks as required.
Qualifications
* Bachelor Degree in a relevant field would be desirable (but not essential)
* Minimum 2 years practical experience in a Capacity / Forecasting / Supply & Demand related role. Additional benefit would be if this is within the telecommunications industry
* Any certificates or qualification related to SQL / Power Bi or other database / analytics software would also be looked upon favourably
Skills and Attributes
* Demonstrate experience with supply & demand type planning and forecasting
* Excellent Excel skills along with any SQL, CRM, Power BI & Database management or software experience
* Good written and verbal communication skills and the ability to interact with internal and external stakeholders
* Ability to work with a wide variety of different stakeholders and teams from multiple business segments, both internally and externally.
* Extensive experience and demonstrated success in a similar planning / forecasting type team in a medium-large business with similar headcount and geographic distribution
* Demonstrated sound technical knowledge
* Demonstrated experience in managing day to day issues and successfully resolving situational problems with an appropriate degree of autonomy and independent judgement
* Good numerical ability and attention to detail. Able to work quickly and accurately under pressure and to tight deadlines
* A basic understanding of various telecommunications infrastructure or the nbn network
What we Offer
* The opportunity to be a part of an established and growing company
* Development opportunities
* Certified Great Place to Work
* Employee Assistance program
* Paid parental leave
* Fitness Passport
* Novated leasing options
About the Company
Headquartered in Sydney, BSA is a publicly-listed company on the Australian Securities Exchange, proudly 100% Australian owned and operated. With a robust team of over 300 employees, we provide design, construction, management, maintenance, and field services solutions for fixed and wireless networks, smart metering, EV charging infrastructure, and residential and enterprise connectivity services.
Key Features of BSA:
* Experience and Expertise: BSA has a rich history of providing technical and workforce management solutions, drawing upon years of industry experience.
* Clientele: Our clients include some of Australia's foremost organisations, benefiting from our tailored and adaptable services.
* National Workforce: BSA boasts its own substantial national workforce complemented by strong subcontractor relationships, ensuring a comprehensive and reliable service.
* Leadership: Guided by a robust and experienced management team, BSA operates with a commitment to excellence and client satisfaction.
Diversity Statement
BSA values diversity and inclusion, fostering a workplace culture that respects unique perspectives and talents. As a leading technical services company operating across Australia, we recognise diversity's pivotal role in driving innovation and team success.
We are a proud equal opportunity employer, actively promoting diversity in recruitment, development, and promotion processes and ensuring an inclusive environment where everyone can thrive. "We embrace diverse thinking and solutions" is not just a value but a guiding principle that permeates every aspect of our operations.
By championing and embracing differences in gender, ethnicity, age, sexual orientation, and abilities, we create an environment where every employee feels valued, respected, and empowered to reach their full potential.
Our commitment extends beyond internal operations to the broader community, contributing to a vibrant company culture and enriching our ability to address industry challenges.
Join us in our journey toward a diverse, inclusive, and supportive workplace where everyone is valued and respected.
BSA Group acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters, and community. We pay our respect to them and their cultures, and to Elders past, present and emerging.
Please note that this position will be subject to mandatory pre-employment checks including a Police Check. In the case your application is not successful- we will keep your details on file to contact you about other suitable positions in future. If you do not want us to keep your details, please let us know by emailing #J-18808-Ljbffr