A key role within our organisation, the Business Analyst will be responsible for helping define business problems via in-depth investigation and gathering of technical and non-technical information with a specific focus on the Fraud domain.
Role Description
This is a critical position that will assist in the delivery of a diverse and varied program of work, centred around a large-scale fraud investigation capability uplift. The successful candidate will work closely with various stakeholders to effectively identify and address business needs, translating these into solution outcomes that align with our architectural principles and strategies.
Duties and Responsibilities
* Business Case Development: Support the development of a comprehensive business case across our fraud program, ensuring it meets our strategic objectives.
* Stakeholder Collaboration: Work collaboratively with program, business, and technical stakeholders to discover, define, validate, prioritise, and manage requirements, driving solution outcomes that meet customer needs.
* Agile Delivery: Utilise Agile delivery practices, including backlog creation/refinement, requirements gathering, data discovery, and analysis to drive project success.
* Outcome Focus: Maintain an outcome-focused approach, effectively challenging assumptions while retaining a strong customer-centric mindset.
* Self-Management: Demonstrate self-management skills, being adaptable and quick to learn in a fast-paced environment.
* Team Collaboration: Build effective relationships with dynamic technical teams, business stakeholders, and 3rd party providers to achieve shared goals.
* Workshop Facilitation: Facilitate workshops and perform business analysis activities, including business process modelling, business and solution requirements lifecycle management, and data modelling.
* Project Requirements: Define project requirements by identifying project milestones, phases, and features, ensuring they align with our strategic objectives.
* Change Management: Suggest changes/enhancements to Senior Management using analytics to support recommendations, actively participating in the implementation of approved changes.
* Cross-Functional Collaboration: Work with various business units to support and maintain new and existing customer data and system integrations.
Selection Criteria
1. Initiative and Self-Drive: Proven experience working in a similar role, supporting the successful delivery of high-impact and high-value initiatives, with a demonstrated ability to use initiative and self-drive to meet demanding deadlines.
2. Fraud Investigation Experience: Proven experience (greater than 3 years) in a senior role relating to fraud investigations, case management, and data mining, including delivery of new services and ongoing feature elaboration.
3. Cloud Environment Experience: Experience with Cloud environments, Microsoft Azure or Amazon Web Services.
4. Interpersonal Skills: Demonstrated strong interpersonal skills, including the ability to effectively liaise and keep stakeholders informed and engaged, both verbally and in writing.
5. Teamwork: Demonstrated ability to work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas.
6. Elicitation Techniques: Demonstrated experience in eliciting business requirements and acceptance criteria using varying techniques, including workshops.