Service Design and Transition Delivery Lead – Defence Program
We have an opportunity for an experienced Service Design and Transition Delivery Lead to support a multi-year Defence program to deliver and sustain an enterprise Health Knowledge Management System. This capability will enable better clinical decision making for the ADF.
Responsibilities
* Lead and govern the engineering team delivering system, software, integration, and data services to Defence, including technical design, baselines, reviews, and alignment with program governance.
* Ensure satisfaction of Customer Descriptions of Requirements within technical, schedule, and cost constraints, managing sustainment contracts and additional work orders through to delivery.
* Plan and manage the full engineering lifecycle to ensure mission and support systems remain fit for purpose, secure, and aligned with product release cycles.
* Own availability, capacity, performance, demand management, and IT service continuity/disaster recovery planning, initiating corrective actions to maintain agreed service levels.
* Ensure non-functional requirements are met, including availability, performance, service continuity, IT security, configuration, asset, and change management.
* Oversee application systems engineering, integration, data quality/synchronisation, patching, release, deployment, verification and validation (V&V).
* Collaborate with customers, vendors, and internal teams to drive solution roadmaps, prioritise improvements, and coordinate transition, training, knowledge management, and organisational change.
Qualifications
* Extensive experience delivering large‐scale, complex, software‐centric programs, including senior roles leading engineering teams and integrated system support activities.
* Strong background in systems and software engineering, enterprise architecture, SDLC, and configuration baseline management within multi‐vendor, multi‐product environments.
* Demonstrated experience managing high‐performance outcomes under managed service provider contracts, including sustainment, maintenance, and support of complex systems.
* Proven ability to resolve complex technical issues using strong analytical, conceptual, and methodical approaches with high attention to detail.
* Excellent communication, negotiation, and relationship‐building skills, with experience influencing stakeholders and operating in customer‐facing roles.
* Experience producing contractual and service‐focused reports, with desirable exposure to Defence Technical Regulation frameworks (e.g. TAF) and regulated environments.
* Highly motivated and flexible professional with experience delivering and supporting cloud‐based platforms (AWS, Azure, GCP), and desirable exposure to health systems, interoperability, and clinical domains.
Requirements
* This role requires the successful applicant to be an Australian Citizen and hold NV-1 security clearance.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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