EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‐to‐work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long‐term career here at EML.
As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to pro‐actively and effectively manage end‐to‐end workers compensation claims, including disability management aspects within the legislation or policy in a Self‐Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.
This will be a permanent, full‐time position based in our Perth office, with flexibility to work from home.
Responsibilities
* Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
* Liaise with all internal and external stakeholders regularly to progress strategies and actions.
* Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
* Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self‐insurance guidelines.
* Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
About You
* Demonstrated experience in worker's compensation claims management.
* An empathetic, resilient, and motivational approach to provide customer centric support.
* A driven professional with highly developed written and verbal communication skills.
* Careful consideration to detail with a high concern for accuracy.
* Strong stakeholder engagement and management.
What We Offer
* Our equal opportunity employer celebrates diversity and inclusion.
* Flexibility to work from home to support work/life balance.
* A corporate wellbeing program with discounted health insurance and gym membership.
* Generous discounts from over 350 retailers through our RewardsHub program.
* Comprehensive learning and development opportunities to help you reach your full potential.
* Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
* Companywide events to stay connected and celebrate success.
* Entitlement to annual company incentive scheme + salary reviews.
* Up to 16 weeks paid parental leave, plus super.
* Career opportunities and other employee benefits supporting professional development.
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