Overview
Our team has an exciting opportunity for a full-time IT Operations professional, working between our Sydney offices depending on internal requirements. The role requires a keen problem solver, solutions-driven, with a can-do attitude, initiative, excellent interpersonal skills, and solid IT experience from previous corporate history. The travel requires you to work onsite at each of our Sydney offices on a weekly basis: Cronulla, Sutherland, Double Bay and Newtown, with rostered visits to Bowral every 4 weeks. Please only apply if you are currently based in Greater Sydney and hold Australian permanent residency or citizenship.
Business
Highland Group has been in business for 19 years. This corporate Real Estate agency is a trusted and leading organisation with 7 offices across NSW and QLD and over 200 staff. The offices foster a lively and positive team environment. We celebrate dedication with company-wide awards nights, upscale Christmas parties, team member of the month awards, team bonding activities like boat days, and Friday lunches. If you want a challenge within an evolving and fast-paced business, this role is perfect for you.
Duties Include
* Acting as the first point of contact for all IT user related incidents and requests, resolving incidents/requests in a timely, courteous manner via telephone, email, and in person
* Setting up, configuring, and relocating IT equipment
* Administer and maintain a large-scale Microsoft 365 Enterprise E5 environment
* Design, implement and manage Entra ID Enterprise solutions
* Manage and optimise M365 applications, including Exchange Online, SharePoint Online, OneDrive for Business and Teams to ensure seamless functionality and user experience for over 200 employees
* Automate M365 tasks using PowerShell and other scripting tools
* Troubleshoot and resolve complex M365 and Entra ID issues
* Design, implement, and manage comprehensive mobile device management (MDM) strategies using Microsoft Intune, including device enrollment, configuration, compliance policies, application deployment and Windows Autopilot for zero-touch device provisioning
* Maintain UniFi Network, Protect, Access, Identity infrastructure, including Wi-Fi access points, switches, routers, firewalls, door readers, VPN and mobile app deployments
* Escalate issues to external vendor suppliers as required
* Support intranet and business applications
* Coordinating and updating the IT systems
* Maintain a strong working relationship with our external IT contact for high level requests/issue
To be successful
* IT support experience
* Must be Australian Permanent Resident or Citizen, as sponsorship is not available for this position
* Extensive experience with Entra ID Enterprise
* Demonstrated ability to maintain, troubleshoot, and proactively manage desktop, on-premise server, and network hardware infrastructure
* Strong problem-solving abilities, critical thinking and analytical skills
* Provide expert-level support and guidance to end-users
* Ability to work in a fast-paced environment
* Willing to drive between offices, based on internal requirements
* Excellent written and verbal communication skills
* Relevant Microsoft certifications (e.g., MS-100, MS-101, MS-500, MS-900) are highly desirable
* Proven expertise in deploying and managing Microsoft Intune for mobile device and application management including Windows Autopilot
* Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs
* Proficiency in troubleshooting network connectivity issues
* Demonstrate a strong ability to execute assigned tasks with precision, following established procedures and guidelines
* Maintain a highly organised approach to project management, task prioritisation and documentation
* Current drivers license and a roadworthy car is essential
* This is an onsite position where you will be required to work from our head office in Cronulla, as well as regular onsite visits to the following offices: Sutherland, Double Bay, Newtown and Bowral
We are a growing business, so this position has the ability to evolve and grow with more responsibility and accountability for the right person.
Only suitable candidates will be considered
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