About South Central Truck & Bus
South Central Truck and Bus is the sole South Australian distributor for the range of MACK Trucks, UD Trucks and Volvo Truck & Bus range of products. South Central Truck and Bus is a division of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience.
We have over 2,000 employees nationally and continue to grow, promoting from within and working with some of the best in the business.
About the role
A rare opportunity exists for an exceptional Service Manager to lead and support our talented service team. We are seeking a hands-on leader who will mentor and motivate the service team to continuously deliver the very best customer service levels
**This role will be responsible for**:
Service Management
- Driving industry benchmarks for customer service through quality, communication and efficiency
- Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
- Regularly reviewing and analysing the utilisation of capacity in the service department
- Overseeing the prompt invoicing of all completed jobs in the service department
- Developing and maintaining manufacturer relationships
Leadership
- Providing direction and support to the service department to achieve objectives and targets
- Coordinating ongoing training, development and product knowledge for all workshop personnel, including apprentices
- Promoting the managerial responsibility of reporting supervisors and conducting individual performance reviews
- Regularly reviewing operational and financial targets and results and implementing appropriate corrective actions
Demonstrated skills
- An energetic and passionate individual focused on customers, people and service excellence
- A driven leader with a strong commitment to safety and building a positive team culture and engagement
- Proven track record of managing a profitable service division within a similar industry
- Success in a highly customer focused environment
- Commercial business acumen
- Sound mechanical knowledge
As part of the CMV Group of companies, South Central Truck & Bus is committed to attracting the best talent. We offer:
- A generous remuneration package
- Company vehicle, phone and laptop
- Career advancement and training opportunities
- A dedicated and supportive team
- Corporate discounts on health and insurance programs