Chief Operations Officer
We are seeking a Chief Operations Officer to join our team. The successful candidate will be responsible for developing and embedding robust policies, procedures, and processes that ensure operational excellence. What You’ll Get in Return: A competitive hourly rate and advantages package, including: A family-orientated organisation that values work-life balance. Uniforms provided. A positive and empowering culture. Free onsite parking and close proximity to public transport. NFP salary packaging options. Access to our Employee Assistance Program. Opportunities for professional development. On the job support from our Chief Executive Officer. Laundry Allowance. About Us South West Community Care is a not-for-profit organisation providing aged care and in-home services to the local community. We are managed by a Chief Executive Officer and a volunteer Board of Management. Our Culture We have a culture that embraces our client focus values and a shared commitment to the development of high performing teams. We are proud to recruit, train and retain the most talented professionals in the South West. Position Purpose The purpose of this role is to develop and embed robust policies, procedures, and processes that ensure operational excellence. The successful candidate will report to the Chief Executive Officer. Position Responsibilities The Chief Operations Officer will be responsible for: Providing authoritative specialist advice in the development and review of policies and process. Managing projects and programs in accordance with organisational goals. Evaluating, developing and revising methodology techniques to ensure a skilled and qualified workforce. Applying high level analytical skills in the attainment and satisfying of organisational objectives. Establishing expectation and reviewing the standards of work of Line Managers. Defining, establishing, and gauging progress in relation to operational key performance indicators. Key Performance Indicators Clinical Compliance – zero non-conformance for operational and service delivery. Financial Sustainability – achieve service delivery targets. Employee Engagement – increase the overall engagement score by 5%. Sector Engagement – representing SWCC by attending a minimum of two industry focus groups per year. Growth & Development – collaboration and networking with relevant industry groups. To thrive in this role you will have: Formal qualifications in health, aged care, business management, or a related field. Extensive senior leadership experience in home care, aged care, or community services. Strong background in developing and implementing policies, procedures, and workflows. A visionary leader with the ability to navigate complexity, inspire change, and build high-performing teams. Demonstrated experience in budget management, resource allocation, financial tracking and business analytics. High level IT skills conducive to learning and understanding comprehensive CRM systems. Demonstrated experience in engaging with staff, clients, and stakeholders, fostering trust, collaboration, and alignment. How to apply for this role To apply, you will need to provide an up to date resume, formal qualifications, and a National Police Clearance. Applications close at 9:00 am (Western Standard Time) on Tuesday, 7 October 2025.
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📌 Chief Operations Officer - September 2025
🏢 Swcommunitycare
📍 Bunbury