* 12-month contract in a flexible, hybrid working environment
* Work across a complex, multi-site environment spanning endpoint, infrastructure and restaurant technology across 800+ restaurants
* Join Australia's fastest growing Quick Service Restaurant brand!
Be your best self, make a difference, and have fun. That's our people promise. We feed our people's potential to banish the bland and be Original, all while creating finger lickin' good experiences for Australians! At KFC, everyone has a seat at our table.
Our Infrastructure & Support Engineer – Restaurant Technology is part of a high-performing, collaborative Restaurant Infrastructure & Platforms Technology (RIPT) team that shares knowledge, supports each other and takes collective ownership of delivery. In this role, you'll provide technical expertise and leadership in supporting existing restaurant technologies, while helping implement and support new hardware, software, and configurations across KFC restaurants.
ABOUT YOU – OUR NEXT ORIGINAL
You'll bring a mix of hands‐on technical experience and a passion for keeping systems running smoothly in a fast‐paced environment, including:
* Tertiary qualification in Information Technology (or related discipline) or relevant industry certifications
* Experience in IT support and project delivery
* Experience managing Windows environments at scale, including imaging, patching, device lifecycle management and hardware/system configuration
* Exposure to operational or retail environments is highly regarded
* Experience with POS systems, EFTPOS, digital signage or platforms such as Macromatix and NCR Aloha is highly regarded
* Customer‐focused, with the ability to balance quality and timelines
* Sound business awareness and ability to work effectively within a project team
* Clear communicator, able to work with both technical and non‐technical stakeholders
* A proactive, solutions‐focused mindset, with strong problem‐solving and analytical skills
Technical experience
* Networking fundamentals (e.g. LAN, VLANs, wireless environments)
* Configuring and supporting network equipment (e.g. HP Aruba, Cisco Meraki)
* Monitoring and observability tools (e.g. LogicMonitor or similar)
* Deployment & endpoint management tools (e.g. ManageEngine, WSUS, RAL, or similar)
* Remote access solutions (e.g. Cloudflare, Bomgar, ManageEngine)
* SOE Image management, physical servers, and cloud infrastructure
* Operating systems such as Windows, Linux, Android and iOS
* Virtualisation and containerisation technologies (e.g. VMware, Kubernetes, Docker)
* IoT/OT technologies and networking protocols (e.g. IP/TCP stack)
A DAY IN THE LIFE OF OUR INFRASTRUCTURE & SUPPORT ENGINEER
* Establish and maintain RIPT workflows, processes, and procedures to ensure approved technology platforms are managed effectively
* Provide day‐to‐day Level 3/4 support for approved technologies within your area of expertise, while continuously improving operational processes, contributing to documentation, and sharing knowledge with peers, Field Support Officers, helpdesk, and product teams
* Act as a technical SME, contributing to the strategy, deployment, and ongoing support of existing and new restaurant technology platforms, including internet & telephony, networking, cloud and compute resources, observability, SOE imaging and endpoint management, remote access, and backup & recovery
* Ensure compliance with Yum policies and standards, proactively identifying and managing risks, issues and exceptions through a pragmatic, risk‐based approach
* Provide technical support through timely and high‐quality issue resolution during and post‐deployment, using standard KFC tools and processes
* Contribute to and lead technical initiatives across hardware, software, configuration, testing and deployment
* Ensure RIPT services remain secure, reliable, and enable uninterrupted restaurant operations
* Collaborate with project teams, product teams, and third‐party partners to support the deployment and maintenance of RIPT technology platforms
* A culture where you can be your original self
* Monthly mobile phone and home internet contributions
* Flexible working arrangements, with 2 days in the office and 3 working from home
* Free onsite secure parking at Frenchs Forest
* Employee discounts at KFC restaurants
* Exposure to the evolving Yum! global technology ecosystem as new platforms and integrations roll out
WHO WE ARE
Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you've got KFC. Since 1952, we've been bringing finger lickin' good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It's what makes us special. We'll always be original, and we welcome you to join us. Lead the charge, bring the spice and taste more out of life!
There's all kinds of FLG potential here! Explore new paths and choose where your career takes you. Whatever your journey looks like, we'll help you get there, because we take your goals seriously. Apply now via the included link.
Here at KFC, we see ourselves as an equal opportunity employer. This means it's a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you're from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you've always got a seat at our table.
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