Company Description
Hospitality is a work of heart at Novotel Devonport. Everything we do aims to help our guests and our team feel welcome and valued, providing the best experience possible. We believe true hospitality involves turning small gestures into heartwarming moments. We are looking for a part-time Night Auditor who wants more than just a job. Join us, share your passion, and start your journey with us!
As a Night Auditor, you will play a vital role in the hotel's night operations, responsible for creating a warm and personalized welcome for our overnight guests. In the absence of management, you will ensure the safety and security of guests, staff, and the property at all times.
Join us and become a Heartist.
Job Description
What you’ll be doing:
1. Welcoming late arrival guests and bidding farewell to early departures.
2. Ensuring the smooth and efficient operation of the hotel overnight, maintaining guest satisfaction and security.
3. Taking initiative to foster positive interactions with guests.
4. Reconciliating the hotel’s daily trading, preparing reports, completing audits, and collating departure paperwork.
5. Preparing and distributing reports to relevant departments.
6. Managing and confirming reservation details and guest accounts, ensuring accuracy.
7. Providing efficient guest registration and check-out services.
8. Maximizing guest satisfaction while maintaining safety and security.
9. Attending to guest requests promptly to ensure total customer satisfaction.
Qualifications
The must-haves:
1. Enjoy working overnight hours and collaborating with a team.
2. Exceptional customer service and communication skills.
3. Strong time management skills and the ability to work independently.
4. A proactive team player with a positive attitude.
5. Ability to initiate contact and build rapport easily.
6. Willingness to take ownership and perform various tasks as needed.
7. Understanding of finance and accounting practices.
8. Ability to coordinate multiple tasks with attention to detail.
9. Responsible Service of Alcohol (RSA) Certificate.
10. Knowledge of Opera Cloud is advantageous.
11. Availability to work from 11:00 pm to 7:00 am, including weekdays, weekends, and public holidays.
Additional Information
In return we will offer you…
1. ALL Heartist Membership—discounts on accommodation and F&B worldwide.
2. Family & Friends Discounts—on accommodation, services, and events.
3. Accor Live Limitless (ALL) Loyalty Program—earn points and enjoy benefits on stays worldwide.
4. Learn Your Way—access to industry-leading training platforms for career development.
5. A fun, supportive team environment that loves what they do.
6. Potential consideration for full-time hours.
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