Your Opportunity
We are seeking an enthusiastic Customer Care Consultant to join our team in Carole Park QLD, where you'll provide exceptional service to our growing customer base.
In this rewarding role, you will proactively seek solutions that benefit both our customers and our business. Our supportive management and team will empower you to enhance your customer service skills, investigate issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.
We offer a learning and development program for the right candidate to set you up for success from the start.
Key Responsibilities:
* Deliver Exceptional Customer Service: Provide friendly and efficient service to Blackwoods customers via telephone, email, and other business systems.
* Respond to Customer Requests: Respond promptly to customer requests, take ownership of inquiries, and find quick resolutions.
* Understand Customer Needs: Understand our customers' sales history to identify service needs and pursue upsell opportunities when available.
* Built Relationships with Clients: Build relationships with clients and stay updated with processes and procedures to deliver tailored solutions.
* Inform Customers about New Products and Services: Inform customers about new product ranges and services where applicable.
What We're Looking For:
* Customer-Centric Mindset: A customer and solutions-focused mindset, with the ability to think creatively to achieve results.
* Excellent Communication Skills: Excellent customer service skills and the ability to work independently within a small team.
* Technical Skills: Strong understanding of Microsoft and/or Cloud-based CRM programs.
* Clear Verbal and Written Communication: Clear verbal and written communication skills.
Why Join Our Team?
We value our employees and offer a range of benefits, including:
* Competitive Salary and Incentives
* Team Member Discounts and Offers
* Wesfarmers Share Plans Annually
* Flexible Working Arrangements
* Refer-A-Friend Program
* Regular Team Events
* Generous Paid Parental Leave
* Free Onsite Parking
NEXT STEPS
If you meet most of the criteria above and wish to apply, please submit your application today. We will contact suitable candidates within the next two weeks.
As part of our recruitment process and commitment to safety, background checks will be conducted.
We promote diversity and inclusion and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and individuals with disabilities.